Top 18 Remote Support Software

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ConnectWise
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$19 per license
Functionality
15
Compare
Zoho
ITQlick rating
4.5/5
Score
90/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
10
Review
GoToMyPC
ITQlick rating
4.6/5
Score
86/100
Pricing
6.4/10
License pricing
$28 per month
Functionality
4
Barracuda
ITQlick rating
4.2/5
Score
86/100
Pricing
3.4/10
License pricing
$999 per license
Functionality
4
UltraVNC
ITQlick rating
3.2/5
Score
86/100
Pricing
5.6/10
License pricing
$100 per user/year
Functionality
4

TOP 18 Remote Support Software

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1. ConnectWise Control

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per license
  • Apr 29, 2021
Compare ConnectWise Control Vs. ConnectWise Control

ConnectWise Control is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run remote meetings, gain remote access, and collaborate on a task.


2. Zoho Assist

  • Best for: Small businesses and start ups
  • Price: starts at $10 per technician/month
  • May 08, 2021
Compare Zoho Assist Vs. ConnectWise Control

ZOHO Assist is a software solution that provides a straight forward and simple user interface that helps users connect to remote computers from anywhere on the world. The connection can be made as long as there is an internet connection, regardless of proxies and firewalls. Once access is approved, ...


3. GoToMyPC

  • Best for: Start up, Small business, Medium business, Large business, Private use
  • Price: starts at $28 per month
  • Jun 07, 2021
Compare GoToMyPC Vs. ConnectWise Control

GoToMyPC is a cloud-based remote desktop software that allows computers to be accessed from anywhere and on any device. The software has a variety of tools that enhance telecommuting, collaboration on tasks, and also remote troubleshooting.


4. Barracuda Networks

  • Best for: SMBs
  • Price: starts at $999 per license
  • Jun 09, 2021
Compare Barracuda Networks Vs. ConnectWise Control

Barracuda Networks is a remote support software designed to secure companies from email threats, protect company data, and guard their app and cloud.


5. UltraVNC

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per user/year
  • Jun 09, 2021
Compare UltraVNC Vs. ConnectWise Control

UltraVNC is remote support software that displays the screen of another computer, allows the sharing and control of the screens over the internet or network, transfers files, and communicates quickly.


6. LogMeIn Rescue

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $108.25 per month
  • Jun 14, 2021
Compare LogMeIn Rescue Vs. ConnectWise Control

LogMeIn Rescue is a remote support solution that can help support technicians to respond to online customer requests easily and conduct remote support sessions. The installation process is easy for bothparties and can be installed as a desktop app or installed as a portable app via browser plugin. L...


7. Splashtop Business for Remote Support

  • Best for: Small, medium and large size businesses
  • Price: starts at $5 per month
  • Jul 09, 2021
Compare Splashtop Business for Remote Support Vs. ConnectWise Control

Splashtop is a remote support app designed to enable teams and individuals to remotely access and control their work pc from any internet-enabled device.


8. VNC Connect

  • Best for: Small, medium and large size businesses
  • Price: starts at $3.39 per month
  • Jul 18, 2021
Compare VNC Connect Vs. ConnectWise Control

VNC Connect software is cloud based and on premise screen sharing solution that enables companies to solve problems, work remotely and help people.


9. ZookaWare Plus

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $29.95 per year
  • Jul 18, 2021
Compare ZookaWare Plus Vs. ConnectWise Control

IT Zooka is a spyware protection and anti-virus software solution for personal and commercial use. It also offers various IT and browser management solutions. The software was designed and launched by ZookaWare, which was founded in 2004 and is headquartered in Alaska, United States.


10. Glip Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.99 per user/month
  • Aug 06, 2021
Compare Glip Software Vs. ConnectWise Control

Glip is a team collaboration software for business teams to collaborate and share files, manage, create and track tasks, boost team communication, and get updates on tasks.


11. Netop Remote Control

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $27 per year
  • Oct 06, 2021
Compare Netop Remote Control Vs. ConnectWise Control

Netop Remote Control is a growing cloud-based Networking software, it is designed to support small, medium and large size business. Netop Remote Control received a rating of 3.5 from ITQlick team. The software cost is considered average (3.5/5) when compared to other solutions in their category.


12. Lepide Remote Admin

  • Best for: SMBs
  • Price: Has a free version
  • Nov 30, 2021
Compare Lepide Remote Admin Vs. ConnectWise Control

Lepide Remote Admin is a trending cloud-based Remote Support software, it is designed to support small and medium size business. Lepide Remote Admin received a rating of 4 from ITQlick team. The software cost is considered average (3.4/5) when compared to other solutions in their category.


13. ScreenMeet

  • Best for: Small, medium and large size businesses
  • Price: starts at $79 per user/month
  • Aug 31, 2019
Compare ScreenMeet Vs. ConnectWise Control

ScreenMeet is a fast growing cloud-based Video Conferencing software, it is designed to support small, medium and large size business. ScreenMeet received a rating of 4.6 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.


14. Remote Utilities

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per license
  • Nov 27, 2021
Compare Remote Utilities Vs. ConnectWise Control

Remote Utilities is an award-winning cloud-based Networking software, it is designed to support small, medium and large size business. Remote Utilities received a rating of 4.2 from ITQlick team. The software cost is considered average (2.9/5) when compared to other solutions in their category.


15. Apple Remote Desktop

  • Best for: Medium business, Large business, Private use
  • Price: starts at $83 per license
  • Oct 26, 2019
Compare Apple Remote Desktop Vs. ConnectWise Control

Apple Remote Desktop is a leading cloud-based Remote Support software, it is designed to support medium and large size business. Apple Remote Desktop received a rating of 4.4 from ITQlick team. The software cost is considered average (3.1/5) when compared to other solutions in their category.


16. NoMachine

  • Best for: Small, medium and large size businesses
  • Price: starts at $79 per user/month
  • Aug 17, 2019
Compare NoMachine Vs. ConnectWise Control

NoMachine is a trending cloud-based Remote Support software, it is designed to support small, medium and large size business. NoMachine received a rating of 4.1 from ITQlick team. The software cost is considered affordable (1.6/5) when compared to alternative solutions.


17. Proxy Networks

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per user/month
  • Nov 09, 2019
Compare Proxy Networks Vs. ConnectWise Control

Proxy Networks is a growing cloud-based Networking software, it is designed to support small, medium and large size business. Proxy Networks received a rating of 4.7 from ITQlick team. The software cost is considered affordable (1.6/5) when compared to alternative solutions.


18. AlertCertify

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $31 per license
  • Aug 09, 2019
Compare AlertCertify Vs. ConnectWise Control

AlertCertify is a leading cloud-based Remote Support software, it is designed to support small, medium and large size business. AlertCertify received a rating of 3.4 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

ITQlick chart - 2021 best Remote Support Software

2021 best Remote Support Software | ITQlick.com

Finding the right business software for your business
Proper business software selections are the precursor to successful deployment and business growth. Finding the right solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.