Top 60 Reputation Management Software

TOP 60 Reputation Management Software

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1. ThoughtBuzz SMM

  • Best for: Small, medium and large size businesses
  • Price: starts at $6 per user/month
  • Mar 28, 2022
Compare ThoughtBuzz SMM Vs. ThoughtBuzz SMM

ThoughtBuzz is a customer service and social media intelligence platform for businesses of all sizes. It offers such services as complaint monitoring, customer database, trouble ticketing, and others. The software was designed and launched by ThoughtBuzz headquartered in Singapore.


2. ReviewBuzz

  • Best for: Small, medium and large size businesses
  • Price: starts at $199 per location/month
  • Jun 22, 2022
Compare ReviewBuzz Vs. ThoughtBuzz SMM

ReviewBuzz software is a cloud-based Reputation Management Software that helps small and mid-market businesses to acquire 5-star reviews. ReviewBuzz software helps companies to get better and favorable ratings on websites such as Facebook, Yelp and Google.


3. Reputada

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per month
  • Apr 02, 2022
Compare Reputada Vs. ThoughtBuzz SMM

Reputada is a web based reputation management solution designed for businesses of all sizes. It offers such capabilities as response management, sentiment analysis, social media metrics, and others. The software was designed and launched by Reputada headquartered in United States.


4. Critique by eZee

  • Best for: Small, medium and large size businesses
  • Price: starts at $45 per month
  • Jun 07, 2022
Compare Critique by eZee Vs. ThoughtBuzz SMM

Critique by eZee is a reputation management software designed to help hotels strengthen their online presence while keeping guests informed on their latest service.


5. RepuSure

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per month
  • Jun 20, 2022
Compare RepuSure Vs. ThoughtBuzz SMM

RepuSure is a cloud-based reputation management protection software designed for individuals and businesses to help monitor and remediate arising issues, manage and protect users online reputation, increase awareness of threats, and pinpoint and address negative criticisms.


6. Grade.us

  • Best for: Small, medium and large size businesses
  • Price: starts at $110 per seat/month
  • Jun 25, 2022
Compare Grade.us Vs. ThoughtBuzz SMM

Grade.Us is a reputation management software built for businesses to automate and improve their reputation, share customer reviews, generate and track online reputation and reviews, and monitor and respond to customer reviews.


7. Brand24

  • Best for: Small businesses and start ups
  • Price: starts at $49 per user/month
  • Jul 08, 2022
Compare Brand24 Vs. ThoughtBuzz SMM

Brand24 software is cloud-based social media management and marketing solution created to cater to users with content discovery as well as distribution. It helps you to get instant online mentions that help you grow your customer satisfaction and sales.


8. Snaptrends

  • Best for: Small, medium and large size businesses
  • Price: starts at $10,000 per year
  • Apr 01, 2022
Compare Snaptrends Vs. ThoughtBuzz SMM

Snaptrends is a social media management software that enhances organizations, services, brands, and products by analyzing social media contents and conversations.


9. DJUBO StarSight

  • Best for: Small, medium and large size businesses
  • Price: starts at $38 per month
  • Jul 15, 2022
Compare DJUBO StarSight Vs. ThoughtBuzz SMM

Djubo is a reputation management software designed to help hospitality businesses control, enhance, and increase revenue and guest experience. The software achieves this with its embedded book engine, reputation manager, and rate shopper.


10. Reputation Loop

  • Best for: Small, medium and large size businesses
  • Price: starts at $180 per month
  • Mar 08, 2022
Compare Reputation Loop Vs. ThoughtBuzz SMM

Reputation Loop, merged under Grade Us, is a reputation management software that enables enterprises, brands, and agencies to improve business growth by managing online reviews.


11. Reputology

  • Best for: Small, medium and large size businesses
  • Price: starts at $110 per user/month
  • Jun 03, 2022
Compare Reputology Vs. ThoughtBuzz SMM

Reputology is a reputation management software designed as an online platform for review management and monitoring. The software enables users to monitor, respond to, and analyze customers online reviews in real-time.


12. MomentFeed

  • Best for: Medium and large size businesses
  • Price: starts at $500 per month
  • Jan 05, 2022
Compare MomentFeed Vs. ThoughtBuzz SMM

MomentFeed is a cloud-based Brand management software that helps businesses to win over the present world’s mobile consumers. It features MCX (Mobile Customer Experience) management platform which is modular software that helps empower multi-location brands and companies to influence buyers across v...


13. ReviewTrackers

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per month
  • Mar 28, 2022
Compare ReviewTrackers Vs. ThoughtBuzz SMM

ReviewTrackers is a fast growing cloud-based Social Media Management software, it is designed to support small, medium and large size business. ReviewTrackers received a rating of 4.7 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category...


14. Shopper Approved

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per user/month
  • Feb 13, 2022
Compare Shopper Approved Vs. ThoughtBuzz SMM

Shopper Approved is a fast growing cloud-based Social Media Management software, it is designed to support small, medium and large size business. Shopper Approved received a rating of 3.6 from ITQlick team. The software cost is considered average (3.4/5) when compared to other solutions in their ca...


15. BurrellesLuce WorkFlow

  • Best for: SMBs
  • Price:
  • Feb 15, 2022
Compare BurrellesLuce WorkFlow Vs. ThoughtBuzz SMM

BurrellesLuce WorkFlow is a public relations solution designed for businesses of all sizes. It offers such services as customer media measurement, automated media reporting, social media monitoring, and others. The software was designed and launched by BurrellesLuce headquartered in New Jersey, Unit...


16. Brandwatch

  • Best for: Small, medium and large size businesses
  • Price: starts at $800 per license
  • Feb 18, 2022
Compare Brandwatch Vs. ThoughtBuzz SMM

BrandWatch is a social media listening and analytics solution for businesses of all sizes. It also facilitates in publishing, managing, and consulting domains. The software was developed and launched by BrandWatch headquartered in Brighton, United Kingdom.


17. Reputation Engagement Suite

  • Best for: SMBs
  • Price: starts at $50 per user/month
  • Feb 19, 2022
Compare Reputation Engagement Suite Vs. ThoughtBuzz SMM

Reputation Engagement Suite is a growing cloud-based Reputation Management software, it is designed to support small and medium size business. Reputation Engagement Suite received a rating of 4.6 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solu...


18. Podium

  • Best for: Small, medium and large size businesses
  • Price: starts at $189 per month
  • Feb 25, 2022
Compare Podium Vs. ThoughtBuzz SMM

Podium is a growing cloud-based Social Media Management software, it is designed to support small, medium and large size business. Podium received a rating of 4.4 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


19. Unmetric

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,000 per month
  • Mar 01, 2022
Compare Unmetric Vs. ThoughtBuzz SMM

Unmetric is a reputation management solution designed for businesses of all sizes. It offers such capabilities as automated reporting, social media analysis, campaign intelligence, and others. The software was designed and launched by Unmetric headquartered in New York, United States.


20. Astute Social

  • Best for: SMBs
  • Price:
  • Mar 05, 2022
Compare Astute Social Vs. ThoughtBuzz SMM

Astute Social is an award-winning cloud-based Social Media Management software, it is designed to support small and medium size business. Astute Social received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


21. ReviewInc

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per location/month
  • Mar 05, 2022
Compare ReviewInc Vs. ThoughtBuzz SMM

ReviewInc is a leading cloud-based Reputation Management software, it is designed to support small, medium and large size business. ReviewInc received a rating of 3.5 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


22. Rannko

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per month
  • Mar 09, 2022
Compare Rannko Vs. ThoughtBuzz SMM

Rannko is a growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. Rannko received a rating of 5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


23. ReviewPush

  • Best for: SMBs
  • Price: starts at $89 per location/month
  • Mar 25, 2022
Compare ReviewPush Vs. ThoughtBuzz SMM

ReviewPush is a cloud-based reputation management and review monitoring and management solution. It is an online review monitoring program that enables review responding and soliciting for big brands as well as large businesses.


24. NiceJob

  • Best for: Small businesses and start ups
  • Price: starts at $75 per month
  • Mar 30, 2022
Compare NiceJob Vs. ThoughtBuzz SMM

NiceJob is a marketing software that equips enterprises with a marketing toolset designed to grow their businesses. The software helps users to deploy audience-specific content to get more reviews, sales, and referrals.


25. Sitejabber

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $199 per month
  • Apr 19, 2022
Compare Sitejabber Vs. ThoughtBuzz SMM

Sitejabber is the leading destination for customer ratings and reviews of businesses. Consumers find ratings and read reviews to ensure they buy from the best companies. Consumers can also get answers to questions from other customers and the business itself. After a purchase, consumers can leave th...


26. Moz Local

  • Best for: SMBs
  • Price: starts at $14 per month
  • May 09, 2022
Compare Moz Local Vs. ThoughtBuzz SMM

Moz Local is a part of the Moz family of SEO tools and products. It is a powerful on its own, which can be used for content marketing, search engine optimization and link analysis. It has an SEO keyword generator and keyword research tool for improved link analysis and to improve the quality of inbo...


27. ChatMeter

  • Best for: Small, medium and large size businesses
  • Price:
  • May 11, 2022
Compare ChatMeter Vs. ThoughtBuzz SMM

ChatMeter is a leading cloud-based Reputation Management software, it is designed to support small, medium and large size business. ChatMeter received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2.2/5) when compared to alternative solutions.


28. alerti

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per user/month
  • Sep 05, 2019
Compare alerti Vs. ThoughtBuzz SMM

alerti is an award-winning cloud-based Social Media Management software, it is designed to support small, medium and large size business. alerti received a rating of 4.2 from ITQlick team. The software cost is considered average (2.6/5) when compared to other solutions in their category.


29. CAAT Advanced Analytics Suite

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 21, 2022
Compare CAAT Advanced Analytics Suite Vs. ThoughtBuzz SMM

CAAT Advanced Analytics Suite is a fast growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. CAAT Advanced Analytics Suite received a rating of 3.7 from ITQlick team. The software cost is considered average (2.9/5) when compared to oth...


30. Conversation Miner

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per feature/month
  • Jul 21, 2022
Compare Conversation Miner Vs. ThoughtBuzz SMM

Conversation Miner is a web based reputation management solution for businesses of all sizes. It offers such capabilities as automated and human analysis, social media monitoring, sentiment analysis, and others. The software was designed and launched by Converseon Inc headquartered in New York, Unit...


31. eBuzzConnect

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 21, 2022
Compare eBuzzConnect Vs. ThoughtBuzz SMM

eBuzzConnect is a web based social media management solution for businesses of all sizes. It offers such services as workflow management, keyword targeting, custom reporting, and others. The software was designed and launched by Milestone Internet Marketing Inc headquartered in California, United St...


32. Gnostix

  • Best for: Small, medium and large size businesses
  • Price:
  • Oct 11, 2019
Compare Gnostix Vs. ThoughtBuzz SMM

Gnostix is a growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. Gnostix received a rating of 4.5 from ITQlick team. The software cost is considered affordable (2.3/5) when compared to alternative solutions.


33. Image-Seeker

  • Best for: Small, medium and large size businesses
  • Price: starts at $500 per user/month
  • Jul 21, 2022
Compare Image-Seeker Vs. ThoughtBuzz SMM

Image-Seeker is a fast growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. Image-Seeker received a rating of 3.6 from ITQlick team. The software cost is considered average (3.5/5) when compared to other solutions in their category.


34. Linkies

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 11, 2019
Compare Linkies Vs. ThoughtBuzz SMM

Linkies is a trending cloud-based Reputation Management software, it is designed to support small, medium and large size business. Linkies received a rating of 3.2 from ITQlick team. The software cost is considered average (3.2/5) when compared to other solutions in their category.


35. SYSOMOS MAP

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 21, 2022
Compare SYSOMOS MAP Vs. ThoughtBuzz SMM

SYSOMOS MAP is a social media management solution suitable for businesses of all sizes. It offers such capabilities as sentiment analysis, social media metrics, data visualization, and others. The software was designed and launched by SYSOMOS headquartered in Ontario, Canada.


36. MediaVantage

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 21, 2022
Compare MediaVantage Vs. ThoughtBuzz SMM

MediaVantage is a web based social media marketing and management solution for businesses of all sizes. It offers such services as social media publishing, social listening, social media analysis, and others. The software was designed and launched by Media Vintage headquartered in Ontario, Canada. ...


37. Pace

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per month
  • Jul 21, 2022
Compare Pace Vs. ThoughtBuzz SMM

Pace is a leading cloud-based Reputation Management software, it is designed to support small, medium and large size business. Pace received a rating of 4.9 from ITQlick team. The software cost is considered affordable (2.1/5) when compared to alternative solutions.


38. Review Analytics

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per user/month
  • Jul 21, 2022
Compare Review Analytics Vs. ThoughtBuzz SMM

Review Analytics is a web based reputation management solution for businesses of all sizes. It offers such capabilities as data collection and analysis, sentiment analysis, data distribution, and others. The software was designed and launched by CA Customer Alliance GmbH headquartered in Germany.


39. Get On Social

  • Best for: SMBs
  • Price: starts at $29 per user/month
  • Jul 21, 2022
Compare Get On Social Vs. ThoughtBuzz SMM

Get On Social is a growing cloud-based Reputation Management software, it is designed to support small and medium size business. Get On Social received a rating of 3.2 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


40. Spiral16

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 10, 2021
Compare Spiral16 Vs. ThoughtBuzz SMM

Spiral16 is a web based social media marketing solution for businesses of all sizes. It offers such capabilities as email marketing, social media publishing, analytics and reporting, and others. The software was designed and launched by emfluence headquartered in Missouri, United States.


41. Vieras

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 26, 2019
Compare Vieras Vs. ThoughtBuzz SMM

Vieras is a growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. Vieras received a rating of 3.4 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.


42. Broadly

  • Best for: Small businesses and start ups
  • Price:
  • Aug 10, 2019
Compare Broadly Vs. ThoughtBuzz SMM

Broadly is a leading cloud-based Reputation Management software, it is designed to support small and medium size business. Broadly received a rating of 5 from ITQlick team. The software cost is considered affordable (2.2/5) when compared to alternative solutions.


43. Field Solution Group

  • Best for: Small, medium and large size businesses
  • Price: starts at $199 per user/month
  • Jul 19, 2022
Compare Field Solution Group Vs. ThoughtBuzz SMM

Field Solution Group is a leading cloud-based CRM software, it is designed to support small, medium and large size business. Field Solution Group received a rating of 3.1 from ITQlick team. The software cost is considered average (2.7/5) when compared to other solutions in their category.


44. CustomerLove

  • Best for: SMBs
  • Price: starts at $49 per month
  • Aug 16, 2019
Compare CustomerLove Vs. ThoughtBuzz SMM

CustomerLove is a growing cloud-based Conversion Rate Optimization software, it is designed to support small and medium size business. CustomerLove received a rating of 3.8 from ITQlick team. The software cost is considered average (2.8/5) when compared to other solutions in their category.


45. myPresences

  • Best for: Small, medium and large size businesses
  • Price: starts at $14.50 per user/month
  • Nov 16, 2019
Compare myPresences Vs. ThoughtBuzz SMM

myPresences is a leading cloud-based Social Media Management software, it is designed to support small, medium and large size business. myPresences received a rating of 3.3 from ITQlick team. The software cost is considered average (3.1/5) when compared to other solutions in their category.


46. Jumpstart

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 28, 2021
Compare Jumpstart Vs. ThoughtBuzz SMM

MORE THAN 4000+ BUSINESSES LIKE YOURS TRUST OUR MODERN MARKETING PLATFORM TO HELP THEM GROW FASTER


47. TrustSpot

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per user/month
  • Oct 29, 2019
Compare TrustSpot Vs. ThoughtBuzz SMM

TrustSpot is a fast growing cloud-based Social Media Management software, it is designed to support small, medium and large size business. TrustSpot received a rating of 4.6 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.


48. Perception Monitoring

  • Best for: Small, medium and large size businesses
  • Price: starts at $500 per user/month
  • Sep 06, 2019
Compare Perception Monitoring Vs. ThoughtBuzz SMM

Perception Monitoring is a web based social media management solution for businesses of all sizes. It offers such capabilities as listening and engagement, multi-network support, keyword analysis, and others. The software was designed and launched by Geomeme LLC headquartered in Virginia, United Sta...


49. Brand V02

  • Best for: Small, medium and large size businesses
  • Price: starts at $20,000 per user/year
  • Nov 09, 2019
Compare Brand V02 Vs. ThoughtBuzz SMM

Brand V02 is a web based reputation management and businesses intelligence solution for businesses of all sizes. It offers such services as campaign management, sentiment analysis, social media metrics, and others. The software was designed and launched by BrandJuice Consulting Inc headquartered in ...


50. Sentiment Metrics

  • Best for: Small, medium and large size businesses
  • Price: starts at $185.27 per user/month
  • Sep 29, 2019
Compare Sentiment Metrics Vs. ThoughtBuzz SMM

Sentiment Metrics is a growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. Sentiment Metrics received a rating of 3.7 from ITQlick team. The software cost is considered affordable (2.3/5) when compared to alternative solutions.


51. PeerSay

  • Best for: Small, medium and large size businesses
  • Price:
  • Oct 29, 2019
Compare PeerSay Vs. ThoughtBuzz SMM

PeerSay is a fast growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. PeerSay received a rating of 4 from ITQlick team. The software cost is considered average (2.9/5) when compared to other solutions in their category.


52. ReviewCaddy

  • Best for: SMBs
  • Price: starts at $9.99 per month
  • Oct 17, 2019
Compare ReviewCaddy Vs. ThoughtBuzz SMM

ReviewCaddy is a leading cloud-based Conversion Rate Optimization software, it is designed to support small and medium size business. ReviewCaddy received a rating of 5 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


53. MimoLex

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 31, 2019
Compare MimoLex Vs. ThoughtBuzz SMM

MimoLex is a trending cloud-based Reputation Management software, it is designed to support small, medium and large size business. MimoLex received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.


54. Palo pro

  • Best for: Small, medium and large size businesses
  • Price:
  • Oct 18, 2019
Compare Palo pro Vs. ThoughtBuzz SMM

Palo pro is a growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. Palo pro received a rating of 3.3 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


55. Reputami

  • Best for: Small, medium and large size businesses
  • Price: starts at $62 per user/month
  • Aug 09, 2019
Compare Reputami Vs. ThoughtBuzz SMM

Reputami is a web based reputation management solution for businesses of all sizes. It offers such services as sentiment analysis, social media metrics, semantic topic analytics, and others. The software was designed and launched by eKomi Ltd headquartered in Germany.


56. LoadSpark

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per user/month
  • Aug 11, 2019
Compare LoadSpark Vs. ThoughtBuzz SMM

LoadSpark is an award-winning cloud-based Reputation Management software, it is designed to support small, medium and large size business. LoadSpark received a rating of 3.7 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.


57. Reputation.com

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per year
  • Jan 25, 2020
Compare Reputation.com Vs. ThoughtBuzz SMM

Reputation.com is cloud-based reputation management and customer experience solution designed to help large enterprises track and manage online ratings as well as respond to customer feedback. The core features include social media monitoring, review monitoring, and customer experience management. T...


58. AgencyPlatform

  • Best for: Small, medium and large size businesses
  • Price: starts at $60 per year
  • Apr 09, 2022
Compare AgencyPlatform Vs. ThoughtBuzz SMM

AgencyPlatform is a cloud-based reputation management software designed to offers a solution for social media marketing. The solution core features include white label dashboard, user & role management and project collaboration among others.


59. Socialclout

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $49 per user/month
  • Aug 26, 2019
Compare Socialclout Vs. ThoughtBuzz SMM

Socialclout is a web based social media campaign management platform for businesses of all sizes. It offers such capabilities as engagement workflow, campaign management, lead management, and others. The software was designed and launched by SocialClout founded in 2014.


60. MAST 10X

  • Best for: Small, medium and large size businesses
  • Price: starts at $249 per user/month
  • Oct 30, 2019
Compare MAST 10X Vs. ThoughtBuzz SMM

MAST 10X is a growing cloud-based Reputation Management software, it is designed to support small, medium and large size business. MAST 10X received a rating of 3.7 from ITQlick team. The software cost is considered affordable (2.3/5) when compared to alternative solutions.



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

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2022 best Reputation Management Software | ITQlick.com

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.