Best Social CRM Software

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Last updated: May 25, 2019
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
AgoraPulse
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$33 Per month/user
Hosting
Cloud
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
SugarCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$60 Per month/user
Hosting
Cloud
Functionality score
42
Fit small business
Fit medium business
Fit large business
Software review
SocialPilot
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$10 Per month/user
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
MavSocial
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review

TOP 10 Social CRM Software

1. AgoraPulse

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $33 Per month/user
  • Mar 21, 2019
Compare AgoraPulse Vs. AgoraPulse

Agorapulse is a cloud based social media marketing and CRM solutions designed to offers social influencer management, profile management, and social media analytics in a suite. Enjoy that fresh, clean inbox zero feeling. No more logging in and out, over and over again. Easily switch between all ...


2. SugarCRM Enterprise

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $60 Per month/user
  • Mar 29, 2019
Compare SugarCRM Enterprise Vs. AgoraPulse

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management...


3. SocialPilot

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $10 Per month/user
  • Mar 25, 2019
Compare SocialPilot Vs. AgoraPulse

SocialPilot is a social media scheduling, marketing and analytics tool helping social media professionals and digital marketers making their social effortless. SocialPilot supports nine social media platforms like Facebook, Twitter, LinkedIn, Instagram, Pinterest, Google My Business, VK, Tumblr and ...


4. MavSocial

  • Best for: Small business, Medium business, Large business
  • Price:
  • Mar 27, 2019
Compare MavSocial Vs. AgoraPulse

MavSocial [from the words Mav(en) and Social] the trusted expert in social, enables you to easily and effectively communicate your brand message to your current and potential customers.


5. CenterWare Inbound

  • Best for: Medium business, Large business
  • Price:
  • Apr 24, 2019
Compare CenterWare Inbound Vs. AgoraPulse

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically distributes each call that arrives at the call center and it helps to enhance the customer exp...


6. SocialRank

  • Best for: Small business, Medium business, Large business
  • Price:
  • Apr 02, 2019
Compare SocialRank Vs. AgoraPulse

SocialRank for Teams was made to make managing your audience on Twitter and Instagram easier. Compare the individual followers of any two accounts using Market Intelligence. Compare the individual followers of any two accounts using Market Intelligence. Build a highly-tailored database of Twitter...


7. Everypost

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $10 Per month/user
  • May 25, 2019
Compare Everypost Vs. AgoraPulse

Everypost is a CRM software specialized for social media posting and its performance measurement. Its features include uploads, content curation, and customization, Twitter mentions, Youtube and Flickr posting, and social media channel sorting.


8. Iconosquare

  • Best for: Small business, Medium business, Large business
  • Price:
  • Apr 11, 2019
Compare Iconosquare Vs. AgoraPulse

Our analytics platform covers the most important aspects of your Instagram presence. We're pulling key metrics from Instagram to help you build, grow and engage your audience. ll the key metrics from the past month. Segment your follower base by influence. Daily gain and loss. Repartition ...


9. Zoho Social

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $10 Per month/user
  • Apr 11, 2019
Compare Zoho Social Vs. AgoraPulse

Zoho has everything you need to boost sales, step up productivity and manage all day-to-day activities.Simplify complex business processes with apps that will make your team's work easier. Tightly integrated.Zoho SocialShare for Chrome and Firefox lets you curate and share content from within your ...


10. Talkwalker

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $700 Per month/user
  • Apr 15, 2019
Compare Talkwalker Vs. AgoraPulse

Talkwaker software is a cloud based social media analytics platform that is designed to allow the user to optimize their brand. Talkwalker is a marketing tool that helps you boost your brand reputation and also maintain your marketing campaigns.



A Buyer's Guide to Social CRM Solutions

Social CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using social CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.


Finding the right Social CRM software for your business
Proper Social CRM software selections are the precursor to successful deployment and business growth. Finding the right Social CRM solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.