Top 30 Unified communication Software

TOP 30 Unified communication Software

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1. 3CX Phone System

  • Best for: Small, medium and large size businesses
  • Price: starts at $135 per year
  • Mar 01, 2022
Compare 3CX Phone System Vs. 3CX Phone System

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to use their office extension from anywhere and from any device as it is supported on Androi...


2. Adobe Connect

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per host/month
  • May 13, 2022
Compare Adobe Connect Vs. 3CX Phone System

Adobe Connect is a web conferencing and communication solution for businesses of all sizes. Other than conferencing, it also offers invitation and security capabilities. The software was designed and launched by Adobe Systems Inc headquartered in California, United States.


3. Huawei eSpace

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per month
  • Apr 17, 2022
Compare Huawei eSpace Vs. 3CX Phone System

eSpace is a business VoIP solution for businesses of all sizes. It offers such capabilities as call transfers over WiFi, routing of incoming calls, voicemail support, and others. The software was designed and launched by Huawei Technologies Co Ltd headquartered in China.


4. MegaPath Unified Threat Management

  • Best for: Small, medium and large size businesses
  • Price: starts at $14.95 per month
  • Jul 05, 2022
Compare MegaPath Unified Threat Management Vs. 3CX Phone System

MegaPath Unified Threat Management is a threat protection and intrusion detection solution for businesses of all sizes. Its capabilities include advanced firewall protection, web filtering, network intrusion detection, and others. The software was designed and launched by MegaPath headquartered in C...


5. TrueConf Server

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,500 per year
  • Jul 23, 2022
Compare TrueConf Server Vs. 3CX Phone System

TrueConf Server is a cloud-based video conferencing software that enables administrators to merge information profiles and groups through directory-server connections automatically.


6. BroadVoice Cloud PBX

  • Best for: SMBs
  • Price: starts at $10 per user/month
  • Jul 28, 2022
Compare BroadVoice Cloud PBX Vs. 3CX Phone System

BroadVoice Cloud PBX is a web-based business VoIP solution designed for businesses of all sizes. It offers such services as 3-way calling, call forwarding, auto attendant, and others. The software was designed and launched by Broadvoice headquartered in California, United States.


7. Phone-com

  • Best for: SMBs
  • Price: starts at $12.99 per month
  • Feb 05, 2022
Compare Phone-com Vs. 3CX Phone System

Phone.com is a VoIP phone service and system for businesses of all sizes. Its capabilities include auto attendance, call conferencing, unlimited extensions, scheduling, forwarding, and others. The software was developed and launched by Phone.com Inc headquartered in California, United St...


8. switchvox

  • Best for: Small, medium and large size businesses
  • Price: starts at $90 per user/month
  • Feb 22, 2022
Compare switchvox Vs. 3CX Phone System

Switchvox is both cloud-based and on-premise phone support systems that help the users in unified communications. The system can be beneficial to businesses that have offices in different locations since communication becomes unified while using switchvox.


9. UNIVERGE 3C

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 21, 2022
Compare UNIVERGE 3C Vs. 3CX Phone System

UNIVERGE 3C is a trending cloud-based Networking software, it is designed to support small, medium and large size business. UNIVERGE 3C received a rating of 4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


10. XO Hosted PBX

  • Best for: Medium and large size businesses
  • Price:
  • Feb 23, 2022
Compare XO Hosted PBX Vs. 3CX Phone System

XO Hosted PBX is a web based business VoIP solution for businesses of all sizes. It offers such services as 3-way calling, call forwarding, caller ID, and others. The software was designed and launched by XO Communications LLC headquartered in Virginia, United States.


11. Osticket

  • Best for: Small businesses and start ups
  • Price: starts at $9 per agent/month
  • Feb 22, 2022
Compare Osticket Vs. 3CX Phone System

osTicket is a help desk and customer support solution for businesses of small and medium size. It offers various reporting, customization, and ticket management solutions. The software was designed and launched by Enhancesoft headquartered in California, United States.


12. RingByName

  • Best for: SMBs
  • Price: starts at $29 per user/month
  • Feb 22, 2022
Compare RingByName Vs. 3CX Phone System

RingByName is a leading cloud-based VoIP software, it is designed to support small and medium size business. RingByName received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


13. VoiceMaxx CE

  • Best for: Large business
  • Price: starts at $25 per user/month
  • Feb 28, 2022
Compare VoiceMaxx CE Vs. 3CX Phone System

VoiceMaxx CE is a growing cloud-based VoIP software, it is designed to support large size business. VoiceMaxx CE received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


14. Mitel MiVoice

  • Best for: Medium business
  • Price: starts at $25.49 per user/month
  • Mar 28, 2022
Compare Mitel MiVoice Vs. 3CX Phone System

Mitel MiVoice Business is an On-Premise and cloud-based business communication platform built to provide companies with voice, messaging, conferencing, mobility, presence, collaboration and applications.


15. Line2

  • Best for: Small, medium and large size businesses
  • Price: starts at $16 per month
  • Mar 28, 2022
Compare Line2 Vs. 3CX Phone System

Line2 is a cloud-based VoIP software that is developed to provide business phone service. With Line2, you can simply use an app to text and call across all devices. Users only need to sign up and they are provided with a second number which they can use for business communications whenever they do n...


16. Speakap

  • Best for: Small, medium and large size businesses
  • Price: starts at $1.50 per license
  • Apr 04, 2022
Compare Speakap Vs. 3CX Phone System

Speakap is a human resource software designed to help companies connect every employee, from the store floor to the head office.


17. MoEngage

  • Best for: Medium and large size businesses
  • Price: starts at $999 per month
  • May 09, 2022
Compare MoEngage Vs. 3CX Phone System

Focus on your KPIs instead of switching between multiple tools and following up with others. You can now measure, iterate and optimize customer touchpoints through a single dashboard.


18. Pearson

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 14, 2021
Compare Pearson Vs. 3CX Phone System

Pearson is an award-winning cloud-based LMS software, it is designed to support small, medium and large size business. Pearson received a rating of 3.1 from ITQlick team. The software cost is considered affordable (1.9/5) when compared to alternative solutions.


19. Quark Publishing Platform

  • Best for: Small, medium and large size businesses
  • Price:
  • May 26, 2022
Compare Quark Publishing Platform Vs. 3CX Phone System

Quark Publishing Platform is a growing cloud-based Communications software, it is designed to support small, medium and large size business. Quark Publishing Platform received a rating of 4.6 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solution...


20. Cisco Mobile Video Optimization

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Jun 01, 2022
Compare Cisco Mobile Video Optimization Vs. 3CX Phone System

Cisco Videoscape is an experience platform that offers personalized and synchronized subscriber experience for individuall and commercial use. It also delivers business results to pay TV providers and companies. It was developed and launched by Cisco Systems, Inc headquartered in California, United ...


21. Getronics Communications Outsourcing

  • Best for: Medium and large size businesses
  • Price:
  • May 26, 2022
Compare Getronics Communications Outsourcing Vs. 3CX Phone System

Getronics Communications Outsourcing is a growing cloud-based Communications software, it is designed to support medium and large size business. Getronics Communications Outsourcing received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2.3/5) when compared to alter...


22. ContactCenter

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Jun 01, 2022
Compare ContactCenter Vs. 3CX Phone System

Cisco ContactCenter is a customer relationship and collaboration management solution for businesses of all sizes. It offers intelligent contact and cutting-edge multichannel communication capabilities. The software is a product of Cisco Systems, Inc headquartered in California, United States.


23. Toshiba IPedge systems

  • Best for: Small, medium and large size businesses
  • Price:
  • Oct 01, 2019
Compare Toshiba IPedge systems Vs. 3CX Phone System

Toshiba IPedge systems is an award-winning cloud-based Networking software, it is designed to support small, medium and large size business. Toshiba IPedge systems received a rating of 4 from ITQlick team. The software cost is considered affordable (2.3/5) when compared to alternative solutions.


24. Astaro Security Gateway V8-300

  • Best for: Small, medium and large size businesses
  • Price: starts at $80 per license
  • Aug 05, 2019
Compare Astaro Security Gateway V8-300 Vs. 3CX Phone System

Astaro Security Gateway V8-300 is a growing cloud-based Security software, it is designed to support small, medium and large size business. Astaro Security Gateway V8-300 received a rating of 3.5 from ITQlick team. The software cost is considered average (2.7/5) when compared to other solutions in ...


25. Convergys IP Contact Center

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 06, 2022
Compare Convergys IP Contact Center Vs. 3CX Phone System

Convergys IP Contact Center is an award-winning cloud-based Communications software, it is designed to support small, medium and large size business. Convergys IP Contact Center received a rating of 3.4 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternati...


26. Ultra Communicate

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per month
  • Mar 16, 2020
Compare Ultra Communicate Vs. 3CX Phone System

Ultra Communicate is a growing cloud-based Communications software, it is designed to support small, medium and large size business. Ultra Communicate received a rating of 4.9 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternative solutions.


27. Comarch Fault Management

  • Best for: Medium and large size businesses
  • Price:
  • Aug 12, 2019
Compare Comarch Fault Management Vs. 3CX Phone System

Comarch Fault Management is a field service and fault management solution for small and medium businesses. The software also offers various configuration and real time processing services. It was designed and launched by Comarch SA headquartered in Poland.


28. Avaya ACE

  • Best for: Small, medium and large size businesses
  • Price:
  • Sep 13, 2019
Compare Avaya ACE Vs. 3CX Phone System

Avaya ACE is an award-winning cloud-based Networking software, it is designed to support small, medium and large size business. Avaya ACE received a rating of 4.8 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.


29. AMS 2000 Family

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Aug 15, 2019
Compare AMS 2000 Family Vs. 3CX Phone System

AMS 2000 Family is a growing cloud-based System software, it is designed to support small, medium and large size business. AMS 2000 Family received a rating of 3.4 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


30. LotusLive Meetings

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $39 per month
  • Mar 19, 2020
Compare LotusLive Meetings Vs. 3CX Phone System

LotusLive Meetings is an online conference calling and management solution for your business. The software was designed by InterCall headquartered in Chicago, United States. Other than conferencing management, the software also provides various collaborative features.



A Buyer's Guide to Unified communication Solutions

Communications Software Buyer’s Guide
 
Most people in the telecommunications industry will all agree that Skype is not just a communication platform that features ease of use and video calling functionality. That is, in order for this Voice over Internet Protocol (VoIP) system to work at its best, technical engineers will be required. Their job is to ensure that the VoIP system can deliver the voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet, without any issues. VoIP involves signaling, channel setup, digitization of the analog voice signals, and encoding. What these technical terms mean to a business owner or chief executive who wants to invest in such communications system is pretty straightforward – that is to bring a technical person on board and allow him together with your management team to analyze your business requirements on telephony systems.
Thinking ahead of your technical requirements, we from ITQlick.com would want to assist you in strengthening your plan over acquiring or upgrading your communications system. This Buyer’s Guide will walk you through the basic requirements and technical considerations in selecting the right Communications Software solution for your organization. Just to give you a heads up, VoIP and Virtual/IP Private Branch Exchange (PBX) are both communications software solutions (with different features entailed with them) and you should not in whatever way be confused of that. In this Buyer’s Guide, we will generally discuss communication software solutions but will use the terms VoIP and virtual/IP PBX interchangeably to refer to a solution.
Types
There are two major types of communications software solutions and they are as follows.
 
Voice over Internet Protocol (VoIP)
This system relies on the Internet to operate. It is well suited for small businesses where only a few phone lines and voicemail systems are required during regular operations. Adequate amount of bandwidth is needed in order to ensure high-quality phone calls with minimal disturbances.
 
Virtual/IP Private Branch Exchange (PBX) Phone System
Compared to VoIP, this solution is well suited for most medium and large enterprises. PBX operates via switching equipments which allows the routing of phone calls to different phones inside and outside your business premise. Virtual PBX is an upgraded version of the traditional PBX; it can be integrated with your VoIP or landline systems. The IP PBX is very much like any other client-server application. It operates at the IP layer enabling users to utilize their data network or even the Internet for voice transmission.
 
On a technical perspective, such solutions are used for the setup and management of digital communication networks such as LAN and WAN, email, fax, A/V networks and wireless communication systems (ex. Wi-Fi). Here are the types of VoIP and IP PBX solutions available in the market today. We highly recommend that you conduct your own research in order to assess which of these solutions can best serve your organization’s requirements for a communication system.
 
Hosted VoIP
In a hosted VoIP, the call control (CPE-based IP PBX or softswitch-based) is located in the service provider’s network. A softswitch is a carrier grade IP PBX that is capable of delivering voice to multiple customers at the same time. Customer Premises Equipment (CPE) is the terminal and equipment located at a subscriber's premises and connected with a carrier's telecommunication channel.
 
Managed VoIP
In a Managed VoIP, the call control is located in the customer’s premise or network. The service provider is in charge of installing, testing and deploying the CPE in the customer’s location.
 
Pure IP PBX
A pure IP PBX is a software-based version of a traditional PBX and it often delivered together with a piece of equipment. Since pure IP PBX delivers the voice via the data network, it offers a higher degree of flexibility when it comes to options on where to deploy the call control unit.
 
Hybrid IP PBX
This solution is a combination of old TDM network and IP.
 
Features
Getting down into the features and their equivalent benefits to your business is of vital importance on your search for the right communications software solution. Here are the benefits that you can get from investing on this software solution.
 
Faster Time to Market
  • Fully portable, platform-independent software
  • Simple yet flexible interfaces with a large base of trained developers
  • Mature, field-proven products integrated into a wide variety of network elements
  • Advanced calling features
  • Mobility of telephony features
 
Reduced Costs
  • Multi-threaded software solutions that provide optimal performance scalability
  • Consistent architecture to facilitate integration
  • Integrated systems that enable customers to focus on apps
  • Lower infrastructure costs, including lower network management and toll costs
 
Reduced Risk
  • Standards-based products and processes
  • Professional services and global technical support
  • Robust fault-tolerant and distributed fault-tolerant solutions
 
Here are the most common features that VoIP and Virtual PBX service plans has to offer.
 
  • Bandwidth utilization and inbound/outbound call detail reports
  • Auto-Attendant
  • Basic calling
  • Call log records
  • Call transfers
  • Caller ID
  • Call screening
  • Choose your area code
  • Click-to-Call Widgets
  • Conference calling
  • Directory services including blocking
  • Do Not Disturb
  • Fax number
  • Forward to mobile
  • In-Network Calling for Free
  • Integration with Outlook
  • Messaging alert features
  • Network Unavailable Forwarding
  • Ringtones and individualized messages
  • Tech support
  • Voice Mail Folders
  • Voice Mail to Email Transcription
  • Voice Mail with Personalized Messages
  • Web interface
  • Door phone entry buzzer integration
  • Find me/follow me call routing
  • Music on hold
  • Coaching tools
 
Solutions per Business Size, per Vendor
There are more than one hundred VoIP/IP PBX providers in the world to date and it is important that you conduct a survey of the solution providers available in your business location. When comparing communications software solution providers, check for the price model, features, service plan and reliability of their system. Other than those, also consider checking these parameters.
 
Fair use limit
Fair Use Limit tells you how many minutes you can use per month. On unlimited plans, this usually ranges from 5,000 to 10,000 calling minutes per user per month. Knowing the Fair Use Limit can protect the network from overuse. And if you exceed the set amount, you will be charged extra.
 
International calls
International calling can be included in the monthly subscription, or it will be a metered rate per minute based on your country. To save money, it is important that you compare the rates to the countries you call the most.
 
Equipment types
Equipment types are good to understand when it comes to cost efficiency. In some cases, you will have to invest in your own equipment, while other plans provide the equipment. You need to know if the VoIP/IP PBX service provider supplies SIP (Session Initiation Protocol) trunking services.
 
Plan type
Each VoIP/IP PBX company offers different types of service plans; some are metered while others are unlimited plan. Study the features on each plan and select the right plan that will benefit your company the most.
 
Here is a shortlist of solutions providers where you can further verify the above features-to-consider.
 
  • BopCall
  • MyWebCalls.com
  • PennyTell
  • CallCentric
  • ViperNetworks
  • VBuzzer
  • Efonica
  • ON4
  • SparVoIP
  • Call On the Net
  • Go2Call
 
Pricing Considerations
Communications software solutions pricing model are basically based on the deployment models which are: Hosted VoIP, Managed IP PBX, Hybrid IP, and Pure IP.
 
Hosted VoIP requires no upfront cost and since service is located in the cloud, that means you can benefits from faster upgrade and repair time whenever there is a need. Managed IP PBX has lower upfront cost and the solution provider will be responsible in managing the converged network. Hybrid IP can make a significant investment to organizations who want to migrate from TDM PBXs to VoIP. However, most hybrid systems do not provide the same level of application integration compared to pure IP system. Pure IP has more flexibility in terms of deployment but requires significant upfront costs.
 
Cisco, Avaya, Nortel, 3COM and Mitel are all traditional IP PBX equipment vendors that have comprehensive VoIP/IP PBX solutions tailored for the enterprise market.
 
Skype, Vonage, Yahoo and Jajah are all emerging players that can provide consumer market the alternatives to traditional voice services.
 
As a reminder, always assess the real needs of your business. And as our advice from ITQlick.com, consider providing answers to these questions. What are you requirements for long distance calls, voice quality, and phone numbers? How do you consider taxes, maintenance costs, warranty periods, training times, E-911 capabilities, backup power, and interoperability with other equipments?
 
Market Trends
Despite of the challenges on service and voice quality, unproven ROI and TCO metrics, and security compliance that most communication software solutions are facing in the past several years, this market is growing at a faster rate. In fact, according to a recent report, VoIP and SIP revenues are expected to grow from $717.3 million in 2009 to $3.9 billion by 2016.  Another research says that the worldwide business VoIP service is forecasted to grow by 7% compound annual growth rate (CAGR) from 2012 to 2017.
 
SIP (Session Initiation Protocol) trunking or using VoIP to facilitate the connection of a PBX to the Internet is emerging as a large growth area for enterprise VoIP.
 
Mobile VoIP is gathering momentum allowing employees to enjoy all the features they need on a phone at a lower cost than a traditional provider can offer.
 
Hosted VoIP continue to be the ideal solution for SMBs. However, many large enterprises are also beginning to implement this solution into their organization. These are positives signs that VoIP in the business sector is continuously growing and a buyer like you who’s looking for a software solution should grab these opportunities as soon as possible.
Finding the right Unified communication software for your business
Proper Unified communication software selections are the precursor to successful deployment and business growth. Finding the right Unified communication solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.