CC-One Review - why 3.5 stars?

Shlomi Lavi / updated: Jun 22, 2022

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What is CC-One?

CC-One is a SaaS-based call center software that enables contact center administrators to manage omnichannel customer voice, email, and chat interactions and maintain collaboration between back-office personnel and front desk agents. It also allows them to route calls using real-time data on variables to reduce call abandon rates. These features can help businesses optimize sales conversions and customer retention.

The software highlight features include centralized call monitoring, centralized cloud queue, outbound campaigns, and WFO (Workforce Optimisation) suite. CC-One is a product of Broadsoft, a public Telecommunications company founded in 1999 and acquired in 2018 by Cisco; it has its main office at Gaithersburg, Maryland, USA, and 1000-5000 employees.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $359.88 per year. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for CC-One. You can also find here pricing information from CC-One's website.

Pros

• The software has end-to-end functionality
• Users can apply statistical analytics to agents performance
• It can create performance dashboards in real-time
• CC-One comes with Big Data analytics tools

Cons

• It does not readily transfer internal calls
• The software requests for work/personal number frequently

How it stacks up?

Access a head to head analysis of CC-One vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is CC-One right for you or your business?

The software is appropriate for small, medium, and large establishments in Education, Healthcare, Financial Services, and Government industries. Generally, organizations such as Virtual Call centers, healthcare ministries, and Universities would find CC-One useful for their Communication needs.