CenterWare Inbound Review - why 4.6 stars?

CenterWare Inbound Review
ITQlick Score: 91/100
ITQlick Rating:
Pricing: 5.6/10 - average cost
Category: Call Center -> CenterWare Inbound review
Ranking:Ranked 3 out of 240 Call Center systems
Company: Nuxiba Technologies
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: CenterWare Inbound pricing, CenterWare Inbound alternatives
Shlomi LaviShlomi Lavi / updated: Mar 20, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is CenterWare Inbound?

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically distributes each call that arrives at the call center and it helps to enhance the customer experience by providing welcome menus that play appropriate messages in between the wait times.

Some of the features include queue management, inbound call center, campaign management, escalation management, call recording, and call logging among many more. The software is built for medium and large businesses. CenterWare Inbound is a software product that is offered by Nuxiba Technologies, a company that is based in Mexico.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for CenterWare Inbound.

How it stacks up?

Access a head to head analysis of CenterWare Inbound vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
USAN IVR
ITQlick rating
3.2/5
Score
89/100
Pricing
6.2/10
License pricing
$1,000 per license
Functionality
4

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

CenterWare Inbound is ranked 3 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of CenterWare Inbound is 4.6 stars out of 5 and the total score is 91 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, CenterWare Inbound makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently CenterWare Inbound can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between CenterWare Inbound and alternatives?

The most popular alternatives to CenterWare Inbound in 2023: nextiva app, 8x8 Contact Center, zendesk talk, USAN IVR, Intermedia Contact Center. Access the complete competitors analysis here - CenterWare Inbound VS Call Center Software alternatives.

Is CenterWare Inbound right for you or your business?

CenterWare Inbound is tailored to serve mid-size business and enterprises. The software handles the communication needs of a company or organization that needs to handle external communication professionally; this can be with the customers, partners, financers, and any other party outside the organization.

List of categories

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Recording
Conference Calling
CRM
Call Center
Social CRM
Social Media
Dial-up Software

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.