CenterWare Inbound 2019 Review

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Last updated: Apr 24, 2019

CenterWare Inbound Review

ITQlick rating
(4.6/5)

Medium business, Large business

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...

  • Categories (4/9):

    • Auto Dialer / Predictive Dialer
    • Automatic Call Distribution (ACD)
    • Call Recording
    • Conference Calling

What is CenterWare Inbound? Updated: Apr 24, 2019

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically distributes each call that arrives at the call center and it helps to enhance the customer experience by providing welcome menus that play appropriate messages in between the wait times.

Some of the features include queue management, inbound call center, campaign management, escalation management, call recording, and call logging among many more. The software is built for medium and large businesses. CenterWare Inbound is a software product that is offered by Nuxiba Technologies, a company that is based in Mexico.

CenterWare Inbound Average Rating -

The rating of CenterWare Inbound is 4.6 stars. The rating is based on ITQlick expert review

CenterWare Inbound Typical Customers

CenterWare Inbound Features

CenterWare Inbound Alternatives

The two main competitors of CenterWare Inbound include LiveVox Predictive Dialer and 3CX Phone System. LiveVox Predictive Dialer is a cloud-based contact center solution that manages communications of various companies across a multichannel environment, while CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities.

LiveVox Predictive Dialer is supported on the web-based, Mac, and Windows platform, whereas CenterWare Inbound is supported on the web-based platform. LiveVox Predictive Dialer is designed to fit small business, mid-size business, and enterprise, whereas CenterWare Inbound is designed for mid-size business and large business.

3CX Phone System is an on-premise and cloud-based PBX system for unified communications, while CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities.

Some of the key features of 3CX Phone System include call parking, SIP trunking, call recording, and unified communications, while some of the key features of CenterWare Inbound include queue management, inbound call center, campaign management, and escalation management. 3CX Phone System is supported on web-based, Windows, Android, and iOS, while CenterWare Inbound is supported on the web-based platform.

CenterWare Inbound Pricing Information

CenterWare Inbound's pricing is available upon request.

CenterWare Inbound demo

25 questions to ask the vendor on CenterWare Inbound demo

Is CenterWare Inbound the right software for me?

CenterWare Inbound is tailored to serve mid-size business and enterprises. The software handles the communication needs of a company or organization that needs to handle external communication professionally; this can be with the customers, partners, financers, and any other party outside the organization.

CenterWare Inbound Categories

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Recording
Conference Calling
CRM
Call Center
Social CRM
Social Media
Dial-up Software

Specifications

Company:
Address: Narvarte, Mexico City, Mexico
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows

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CenterWare Inbound Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
USAN
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review