CenterWare Inbound Review - why 4.6 stars?

CenterWare Inbound Review
ITQlick Score: 91/100
ITQlick Rating: (4.6/5)
Pricing: 5.6/10 - average cost
Category: Call Center -> CenterWare Inbound
Ranking:Ranked 4 out of 240 Call Center systems
Company: Nuxiba Technologies
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: CenterWare Inbound pricing, CenterWare Inbound alternatives
Shlomi LaviShlomi Lavi / updated: May 06, 2021

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What is CenterWare Inbound?

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically distributes each call that arrives at the call center and it helps to enhance the customer experience by providing welcome menus that play appropriate messages in between the wait times.

Some of the features include queue management, inbound call center, campaign management, escalation management, call recording, and call logging among many more. The software is built for medium and large businesses. CenterWare Inbound is a software product that is offered by Nuxiba Technologies, a company that is based in Mexico.

What is CenterWare Inbound rating? ()

The rating of CenterWare Inbound is 4.6 stars out of 5 and the total score is 91 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are CenterWare Inbound's typical customers?

The typical customers include the following business size: Medium and large size businesses.

Is CenterWare Inbound the best Call Center?

CenterWare Inbound is ranked 4 out of 240 software in their category (Call Center systems).

Who are their main alternatives?

The two main competitors of CenterWare Inbound include LiveVox Predictive Dialer and 3CX Phone System. LiveVox Predictive Dialer is a cloud-based contact center solution that manages communications of various companies across a multichannel environment, while CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities.

LiveVox Predictive Dialer is supported on the web-based, Mac, and Windows platform, whereas CenterWare Inbound is supported on the web-based platform. LiveVox Predictive Dialer is designed to fit small business, mid-size business, and enterprise, whereas CenterWare Inbound is designed for mid-size business and large business.

3CX Phone System is an on-premise and cloud-based PBX system for unified communications, while CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities.

Some of the key features of 3CX Phone System include call parking, SIP trunking, call recording, and unified communications, while some of the key features of CenterWare Inbound include queue management, inbound call center, campaign management, and escalation management. 3CX Phone System is supported on web-based, Windows, Android, and iOS, while CenterWare Inbound is supported on the web-based platform.

What is the cost of CenterWare Inbound?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for CenterWare Inbound

What should you ask Nuxiba Technologies during a demo session? (65 questions)

Schedule a demo with CenterWare Inbound and access 65 must ask questions for the vendor while watching CenterWare Inbound in action.

Is it the right software for you?

CenterWare Inbound is tailored to serve mid-size business and enterprises. The software handles the communication needs of a company or organization that needs to handle external communication professionally; this can be with the customers, partners, financers, and any other party outside the organization.

CenterWare Inbound's list of categories:

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Recording
Conference Calling
CRM
Call Center
Social CRM
Social Media
Dial-up Software

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.