Centurion Review - why 3 stars?

Centurion Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Call Center -> Centurion review
Ranking:Ranked 30 out of 240 Call Center systems
Company: Centurion, Inc.
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: Centurion pricing, Centurion alternatives
Shlomi LaviShlomi Lavi / updated: Mar 31, 2022

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What is Centurion?

Centurion is a call center software designed for businesses to grant customers access to information, schedules and confirm appointments, and automates routine tasks using an IVR system. The software automates communication lines, connects agents to callers to handle requests, and ensures users self-service transactions. Centurion also allows for various types of call routing and constant monitoring of the communication system.

The software features help businesses strengthen their relationship with customers for maximum retention, reduces the rate of calls, call time, and volume, and reduce employee stress. Some features of the software are; courtesy call back, merchant check verification, quality assurance tools, and IVR/ACD integrated platform.

Centurion was founded by CenturionCares Inc, a software company founded in 1981 with an employee size of about 11-50 persons. CenturionCares Inc is currently based in Florida, United States.

Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Centurion.

Pros

  • Centurion can be tailored to suit the needs of organizations
  • The software is easily integrated with other telephone systems
  • It processes transactions faster and provides businesses with a 360 view of activities

How it stacks up?

Access a head to head analysis of Centurion vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Centurion
ITQlick rating
3/5
Score
82/100
Pricing
4/10
License pricing
Pricing not available
Functionality
15
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Centurion is ranked 30 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Centurion is 3 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Centurion makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Centurion on your mobile/smart phone.

What should we ask during a demo session?

Differences between Centurion and alternatives?

The most popular alternatives to Centurion in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Centurion VS Call Center Software alternatives.

Is Centurion right for you or your business?

Centurion suits small, medium, and larger businesses in the energy, financial, insurance, and healthcare industry. Furthermore, call center agents and receptionists will find this software useful. Some of its customers are Gate City Bank, USC Credit Union, GreyStone Power, and Tri-County Electric Co-Op.

List of categories

Text mining
Call Recording
IVR
Call Center
Call Center Workforce Management
Survey Software
Voice Recognition

List of features

Call Recording
IVR (Interactive Voice Response)
Call Center
Survey Software
Customized Call Routing
Phone Key Input
Text to Speech
Voice Customization

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.