Centurion Review - why 3 stars?
Compare PricingITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Centurion review |
Ranking: | Ranked 30 out of 240 Call Center systems |
Company: | Centurion, Inc. |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | Centurion pricing, Centurion alternatives |
Shlomi Lavi / updated: Mar 31, 2022
The software features help businesses strengthen their relationship with customers for maximum retention, reduces the rate of calls, call time, and volume, and reduce employee stress. Some features of the software are; courtesy call back, merchant check verification, quality assurance tools, and IVR/ACD integrated platform.
Centurion was founded by CenturionCares Inc, a software company founded in 1981 with an employee size of about 11-50 persons. CenturionCares Inc is currently based in Florida, United States.
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Table of Contents
What is Centurion?
Centurion is a call center software designed for businesses to grant customers access to information, schedules and confirm appointments, and automates routine tasks using an IVR system. The software automates communication lines, connects agents to callers to handle requests, and ensures users self-service transactions. Centurion also allows for various types of call routing and constant monitoring of the communication system.The software features help businesses strengthen their relationship with customers for maximum retention, reduces the rate of calls, call time, and volume, and reduce employee stress. Some features of the software are; courtesy call back, merchant check verification, quality assurance tools, and IVR/ACD integrated platform.
Centurion was founded by CenturionCares Inc, a software company founded in 1981 with an employee size of about 11-50 persons. CenturionCares Inc is currently based in Florida, United States.
Who is it best for?
The typical customers include the following business size: SMBs.What is the actual cost?
ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Centurion.Pros
- Centurion can be tailored to suit the needs of organizations
- The software is easily integrated with other telephone systems
- It processes transactions faster and provides businesses with a 360 view of activities
How it stacks up?
Access a head to head analysis of Centurion vs alternative software solutions. ITQlick rating
Score
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Frequently Asked Questions (FAQs)
Is Centurion right for you or your business?
Centurion suits small, medium, and larger businesses in the energy, financial, insurance, and healthcare industry. Furthermore, call center agents and receptionists will find this software useful. Some of its customers are Gate City Bank, USC Credit Union, GreyStone Power, and Tri-County Electric Co-Op.List of categories
Text mining
Call Recording
IVR
Call Center
Call Center Workforce Management
Survey Software
Voice Recognition
List of features
Call Recording
IVR (Interactive Voice Response)
Call Center
Survey Software
Customized Call Routing
Phone Key Input
Text to Speech
Voice Customization
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.