Cherwell Service 2019 Review

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Last updated: Mar 28, 2019

Cherwell Service Review

ITQlick rating
(3.7/5)

Medium business, Large business, Private use

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and...

  • Categories (4/22):

    • Work Order Management
    • Service requests
    • Preventive Maintenance
    • Predictive Maintenance

What is Cherwell Service? Updated: Mar 28, 2019

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and upgrade service as well as support processes.

The solution core features include change management, IT service desk and configuration management and more. It supports the process customization to let departments’ custom accordingly to suit their native workflow processes.

It also offers the users different ITIL verified processes including problem, request, and incident and event management. The solution also allows the users to leverage the ITIL service transition processes such as change configuration, deployment and release management. The solution offers IT self-service portal that helps automate and streamline request fulfillment and consolidate different independent portal in a single platform.

The dashboard allows users to eliminate drawbacks, spot trends, and comply with service delivery guidelines. Some of the supported operating system(s) include Windows XP, Windows Vista, Windows 7, and MAC OS among others.

Cherwell Service Average Rating -

The rating of Cherwell Service is 3.7 stars. The rating is based on ITQlick expert review

Cherwell Service Typical Customers

Cherwell Service Features

Cherwell Service Alternatives

The two main competitors of Cherwell Service Management include Device42 and C2 Atom. Device42 is a cloud-based IT asset management solution just like Cherwell Service Management. Cherwell Service Management is a product of Cherwell Software which was founded in 2004 and is based in the United States and on the other hand Device42 is a product of Device42 which was founded in 2010 also in the United States.

Device42 offers training via documentation and live online whereas Cherwell Service Management offers training via documentation, webinars, and live online. Both Device 42 and Cherwell Service Management provides a free trial and version.

Device42 offer support via a 24/7 live rep and in comparison Cherwell Service Management offers service management online, during the business hours and via a 24/7 live rep. Both C2 Atom and Cherwell service management offers cloud-based IT Asset Management and ITSM solutions. Cherwell Service Management is a product of Cherwell Software which was founded in 2004 and is based in the United States, but CT Atom is a product of C2 Enterprise which was founded in 2008 in Canada.

C2 Atom offers training via documentation webinars, live online and in-person whereas Cherwell Service Management offers training via documentation, webinars, and live online. C2 Atom provides a free trial, and on the other hand, Cherwell Service Management offers both a free trial and version.

Cherwell Service Pricing Information

Cherwell Service's pricing is available upon request.

Cherwell Service demo

25 questions to ask the vendor on Cherwell Service demo

Is Cherwell Service the right software for me?

Cherwell Service Management is ideal for IT teams and Service Desk professionals as well as companies supporting 1,500+ end-users. It caters to various industries including manufacturing, retail, real-estate, Technology, automotive and transportation industries.

Cherwell Service Categories

Work Order Management
Service requests
Preventive Maintenance
Predictive Maintenance
Field ticketing
Enterprise Asset Management
System Management
System Administration
License model
ITIL
IT Project
IT Management

Specifications

Company:
Address:
Website:Cherwell Service Management
Customers: Medium business, Large business, Private use
Business Area: Information technology, Service management
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

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