Cherwell Service Review - why 4.4 stars?

Cherwell Service Management Review
ITQlick Score: 77/100
ITQlick Rating:
(4.4/5)
Pricing: 6/10 - average cost
Category: IT Management -> Cherwell Service review
Ranking:Ranked 13 out of 209 IT Management systems
Company:
Pricing: starts at $189 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Cherwell Service pricing, Cherwell Service alternatives
Shlomi LaviShlomi Lavi / updated: Feb 26, 2022

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What is Cherwell Service?

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and upgrade service as well as support processes.

The solution core features include change management, IT service desk and configuration management and more. It supports the process customization to let departments’ custom accordingly to suit their native workflow processes.

It also offers the users different ITIL verified processes including problem, request, and incident and event management. The solution also allows the users to leverage the ITIL service transition processes such as change configuration, deployment and release management. The solution offers IT self-service portal that helps automate and streamline request fulfillment and consolidate different independent portal in a single platform.

The dashboard allows users to eliminate drawbacks, spot trends, and comply with service delivery guidelines. Some of the supported operating system(s) include Windows XP, Windows Vista, Windows 7, and MAC OS among others.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $189 per month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cherwell Service.

How it stacks up?

Access a head to head analysis of Cherwell Service vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Cherwell...
ITQlick rating
4.4/5
Score
77/100
Pricing
6/10
License pricing
$189 per month
Functionality
22
Compare
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
PingFederate
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
$20,000 per year
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best IT Management system?

Cherwell Service is ranked 13 out of 209 software in their category (IT Management systems).

How they are rated on ITQlick?

The rating of Cherwell Service is 4.4 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Cherwell Service makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access Cherwell Service on your mobile/smart phone.

What should we ask during a demo session?

Differences between Cherwell Service and alternatives?

The most popular alternatives to Cherwell Service in 2022: Symantec Altiris, Windows 7, Informatica PowerCenter, PingFederate, Mendix App. Access the complete competitors analysis here - Cherwell Service VS IT Management Software alternatives.

Is Cherwell Service right for you or your business?

Cherwell Service Management is ideal for IT teams and Service Desk professionals as well as companies supporting 1,500+ end-users. It caters to various industries including manufacturing, retail, real-estate, Technology, automotive and transportation industries.

List of categories

Complaint Management
Customer Success
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
IT Management
IT Asset Management
IT Management
IT Project
ITIL

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.