Cherwell Service Review

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Last updated: Feb 25, 2020

Cherwell Service Review

ITQlick rating
(4.4/5)

Starting from $150 per month

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and...

  • Categories (4/22):

    • Complaint Management
    • Customer Success
    • Help Desk
    • Online CRM

Shlomi Lavi / updated: Feb 25, 2020

What is Cherwell Service?

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and upgrade service as well as support processes.

The solution core features include change management, IT service desk and configuration management and more. It supports the process customization to let departments’ custom accordingly to suit their native workflow processes.

It also offers the users different ITIL verified processes including problem, request, and incident and event management. The solution also allows the users to leverage the ITIL service transition processes such as change configuration, deployment and release management. The solution offers IT self-service portal that helps automate and streamline request fulfillment and consolidate different independent portal in a single platform.

The dashboard allows users to eliminate drawbacks, spot trends, and comply with service delivery guidelines. Some of the supported operating system(s) include Windows XP, Windows Vista, Windows 7, and MAC OS among others.

Average Rating -

The rating of Cherwell Service is 4.4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Cherwell Service Management include Device42 and C2 Atom. Device42 is a cloud-based IT asset management solution just like Cherwell Service Management. Cherwell Service Management is a product of Cherwell Software which was founded in 2004 and is based in the United States and on the other hand Device42 is a product of Device42 which was founded in 2010 also in the United States.

Device42 offers training via documentation and live online whereas Cherwell Service Management offers training via documentation, webinars, and live online. Both Device 42 and Cherwell Service Management provides a free trial and version.

Device42 offer support via a 24/7 live rep and in comparison Cherwell Service Management offers service management online, during the business hours and via a 24/7 live rep. Both C2 Atom and Cherwell service management offers cloud-based IT Asset Management and ITSM solutions. Cherwell Service Management is a product of Cherwell Software which was founded in 2004 and is based in the United States, but CT Atom is a product of C2 Enterprise which was founded in 2008 in Canada.

C2 Atom offers training via documentation webinars, live online and in-person whereas Cherwell Service Management offers training via documentation, webinars, and live online. C2 Atom provides a free trial, and on the other hand, Cherwell Service Management offers both a free trial and version.

Cherwell Service Pricing Information

The cost of license starting from $150 per month. The experts at ITQlick has reviewed Cherwell Service pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Cherwell Service in action

Is it the right software for you?

Cherwell Service Management is ideal for IT teams and Service Desk professionals as well as companies supporting 1,500+ end-users. It caters to various industries including manufacturing, retail, real-estate, Technology, automotive and transportation industries.

Cherwell Service Categories

Complaint Management
Customer Success
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
IT Management
IT Asset Management
IT Management
IT Project
ITIL

Specifications

Company:
Address:
Website:https://www.cherwell.com/
Customers: Small business, Medium business, Large business
Business Area: Information technology, Service management
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

Cherwell Service Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Cherwell
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
77/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$150 per month
Hosting
On premise and Cloud
Functionality score
22
Fit small business
Fit medium business
Fit large business
Software review
Symantec
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$12,975 per license
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Windows
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$50 per year
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
PingFederate
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$28 per user/year
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Informatica
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$2,000 per month
Hosting
On premise and Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review