Cherwell Service Review - why 4.4 stars?

Cherwell Service Management Review
ITQlick Score: 77/100
ITQlick Rating: (4.4/5)
Pricing: 6/10 - average cost
Category: IT Management -> Cherwell Service
Ranking:Ranked 13 out of 209 IT Management systems
Company:
Pricing: starts at $150 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Cherwell Service pricing, Cherwell Service alternatives

Shlomi LaviShlomi Lavi / updated: Oct 09, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is Cherwell Service?

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and upgrade service as well as support processes.

The solution core features include change management, IT service desk and configuration management and more. It supports the process customization to let departments’ custom accordingly to suit their native workflow processes.

It also offers the users different ITIL verified processes including problem, request, and incident and event management. The solution also allows the users to leverage the ITIL service transition processes such as change configuration, deployment and release management. The solution offers IT self-service portal that helps automate and streamline request fulfillment and consolidate different independent portal in a single platform.

The dashboard allows users to eliminate drawbacks, spot trends, and comply with service delivery guidelines. Some of the supported operating system(s) include Windows XP, Windows Vista, Windows 7, and MAC OS among others.


What is Cherwell Service rating?

The rating of Cherwell Service is 4.4 stars out of 5 and the total score is 77 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Cherwell Service?

The typical customers include the following business size: Small, medium and large size businesses.

Is Cherwell Service the best IT Management system?

Cherwell Service is ranked 13 out of 209 software in their category (IT Management systems).

Who are their main alternatives?

The two main competitors of Cherwell Service Management include Device42 and C2 Atom. Device42 is a cloud-based IT asset management solution just like Cherwell Service Management. Cherwell Service Management is a product of Cherwell Software which was founded in 2004 and is based in the United States and on the other hand Device42 is a product of Device42 which was founded in 2010 also in the United States.

Device42 offers training via documentation and live online whereas Cherwell Service Management offers training via documentation, webinars, and live online. Both Device 42 and Cherwell Service Management provides a free trial and version.

Device42 offer support via a 24/7 live rep and in comparison Cherwell Service Management offers service management online, during the business hours and via a 24/7 live rep. Both C2 Atom and Cherwell service management offers cloud-based IT Asset Management and ITSM solutions. Cherwell Service Management is a product of Cherwell Software which was founded in 2004 and is based in the United States, but CT Atom is a product of C2 Enterprise which was founded in 2008 in Canada.

C2 Atom offers training via documentation webinars, live online and in-person whereas Cherwell Service Management offers training via documentation, webinars, and live online. C2 Atom provides a free trial, and on the other hand, Cherwell Service Management offers both a free trial and version.

What is the cost of Cherwell Service?

The cost of license starts at $150 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Cherwell Service

What should you ask during a demo session? (65 questions)

Schedule a demo with Cherwell Service and access 65 must ask questions for the vendor while watching Cherwell Service in action. Visit the vendor's website here.

Is it the right software for you?

Cherwell Service Management is ideal for IT teams and Service Desk professionals as well as companies supporting 1,500+ end-users. It caters to various industries including manufacturing, retail, real-estate, Technology, automotive and transportation industries.

List of categories

Complaint Management
Customer Success
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
IT Management
IT Asset Management
IT Management
IT Project
ITIL

Cherwell Service Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Cherwell
ITQlick rating
4.4/5
Score
77/100
Pricing
6/10
License pricing
$150 per month
Functionality
22
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Symantec
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$12,975 per license
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Windows
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$50 per year
Functionality
4
Informatica
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6
PingFederate
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
$5 per user/month
Functionality
4
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.