Pega CRM Review - why 3.8 stars?

Shlomi Lavi / updated: Dec 12, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Pega CRM?

Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations. Pega CRM also contains sales and marketing, which helps in bringing anticipation to the marketing pipeline.

The customer management feature helps analyze and monitor customer behavior so that give them options of the best action to take. Pegasystems Inc. is the company behind the development and distribution of Pega CRM. Pegasystems has been operational for more than 35 years and has developed award-winning software that is competing in the market. Pega is a global company with 38 offices around the globe.

---

---

Who is it best for?

The typical customers include the following business size: Start up, Small business, Medium business, Large business.

What is the actual cost?

The cost of license starts at $90 per user/month. ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Pega CRM. You can also find here pricing information from Pega CRM's website.

Pros

• Offers integrated services to customers in one system.
• Provides a rich customer support module, which helps users navigate through the software.
• Easy to learn and use due to the friendly user interface.

Cons

• It is limited to internet connections because it is cloud-based.
• It is expensive to purchase and brings in some extra expenses such as internet connection.

How it stacks up?

Access a head to head analysis of Pega CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Pega CRM right for you or your business?

Pega CRM is a suitable tool for small business and mid-sized business. This software can hugely benefit companies with an online presence as it offers a customer management system that provides customer relationship management. Some customers that trust Pega CRM includes DELL, Fallon, and Cisco.