Cisco Call Center Review - why 4.5 stars?
Compare PricingITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Cisco Call Center review |
Ranking: | Ranked 55 out of 240 Call Center systems |
Company: | Cisco Systems |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Cisco Call Center pricing, Cisco Call Center alternatives |
Shlomi Lavi / updated: Sep 29, 2022
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Table of Contents
What is Cisco Call Center?
The Cisco Call Center is a contact management software that can be deployed on-premise or via cloud that enables the users to become agile in their interactions with customersWho is it best for?
The usual clients of Cisco Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with the contact center management.Main features and functionalities
The Cisco Call Center provides users with the combination of intelligent routing, network-to-desktop CTI (Computer Telephony Integration) and multichannel contact management capabilities for call center management. It is designed to incorporate inbound and outbound voice solutions with the Internet applications like Web collaboration, email and real-time chat. This allows a single user in supporting multiple interactions at once, regardless of the communication channel selected by customers.It also has computer telephony integration with third party ACD (automatic call distribution), IVR (interactive voice response) systems and virtualized contact center routing.What is the actual cost?
ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cisco Call Center. You can also find here pricing information from Cisco Call Center's website.How it stacks up?
Access a head to head analysis of Cisco Call Center vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Cisco Ca...
ITQlick rating
4.5/5
Score
80/100
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6/10
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Pricing not available
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nextiva ...
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99/100
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8x8 Cont...
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2.2/10
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91/100
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5.6/10
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zendesk
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4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
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Frequently Asked Questions (FAQs)
List of categories
Call Monitoring
Call Center
Call Center Workforce Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.