Cisco Call Center Review - why 4.5 stars?

Cisco Call Center Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Call Center -> Cisco Call Center review
Ranking:Ranked 55 out of 240 Call Center systems
Company: Cisco Systems
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile
Links: Cisco Call Center pricing, Cisco Call Center alternatives
Shlomi LaviShlomi Lavi / updated: Sep 29, 2022

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What is Cisco Call Center?

The Cisco Call Center is a contact management software that can be deployed on-premise or via cloud that enables the users to become agile in their interactions with customers

Who is it best for?

The usual clients of Cisco Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with the contact center management.

Main features and functionalities

The Cisco Call Center provides users with the combination of intelligent routing, network-to-desktop CTI (Computer Telephony Integration) and multichannel contact management capabilities for call center management. It is designed to incorporate inbound and outbound voice solutions with the Internet applications like Web collaboration, email and real-time chat. This allows a single user in supporting multiple interactions at once, regardless of the communication channel selected by customers.

It also has computer telephony integration with third party ACD (automatic call distribution), IVR (interactive voice response) systems and virtualized contact center routing.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cisco Call Center. You can also find here pricing information from Cisco Call Center's website.

How it stacks up?

Access a head to head analysis of Cisco Call Center vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Cisco Ca...
ITQlick rating
4.5/5
Score
80/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Cisco Call Center is ranked 55 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Cisco Call Center is 4.5 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Cisco Call Center makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access Cisco Call Center on your mobile/smart phone.

What should we ask during a demo session?

Differences between Cisco Call Center and alternatives?

The most popular alternatives to Cisco Call Center in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Cisco Call Center VS Call Center Software alternatives.

List of categories

Call Monitoring
Call Center
Call Center Workforce Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.