Cisco Unified Communications Review - why 4.3 stars?

Cisco Unified Communications Review
ITQlick Score: 76/100
ITQlick Rating: (4.3/5)
Pricing: 7.2/10 - high cost
Category: VoIP -> Cisco Unified Communications
Ranking:Ranked 73 out of 164 VoIP systems
Company: Cisco
Pricing: starts at $210 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Cisco Unified Communications pricing, Cisco Unified Communications alternatives

Shlomi LaviShlomi Lavi / updated: Mar 05, 2022

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What is Cisco Unified Communications and its features?

Cisco Unified Communications Manager is a cloud-based collaboration platform designed to integrate various business communication tools like video conferencing, call recording, telephony, and messaging. The software provides secure, reliable, manageable and scalable call control and session management.

It is a product of Cisco Systems in the US. Cisco Unified Communication manager can be hosted on the cloud or on-premise platforms. Some core features of this software include unified communications, enhanced mobility, local and global, secure and compliant, and open & interoperable.

It offers Business Hours customer support. Cisco Unified Communication Manager supports Linux and Windows 10 operating systems. It enables the users to pool people together anytime from anywhere and to use any device.

What is Cisco Unified Communications rating?

The rating of Cisco Unified Communications is 4.3 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Cisco Unified Communications?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, Cisco Unified Communications makes it fairly easy to use. This product is user friendly and intuitive.

Is Cisco Unified Communications cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Cisco Unified Communications can't be accessed on mobile, you would need to access it from your computer.

Is Cisco Unified Communications the best VoIP system?

Cisco Unified Communications is ranked 73 out of 164 software in their category (VoIP systems).

Who are their main alternatives?

The two main competitors of Cisco Unified Communication Manager include Asterisk and Jive Voice. Asterisk software is an open source communications solution that offers voice & video communication tools for mid-size, small, and large firms around the globe whereas Cisco Unified Communications Manager is a complete collaboration platform designed to integrate various business communication tools for all businesses.

Both Asterisk and Cisco Unified CM are deployed both on-premise and as cloud-based. Asterisk is a product of Digium, but in contrast, Cisco Unified CM is a product of Cisco Systems. Asterik supports Windows, Web-based, and Mac OS while Cisco Unified CM supports Linux and Windows 10 operating systems.

Jive voive is cloud-based social collaboration software that provides unified communication tools to businesses of every size across the United States, and on the other hand, Cisco Unified CM is a complete collaboration platform designed to integrate various business communication tools for all businesses.

The two software solutions are deployable on the cloud or installed on premise. Jive Voice supports Windows, Android, iPhone/iPad, Mac, Web-based, and Windows Mobile platforms whereas Cisco Unified CM supports Linux, and Windows 10 operating systems. JIVE Voice is a product of Jive Communications while Cisco Unified CM is a product of Cisco Systems.

What is the cost of Cisco Unified Communications?

The cost of license starts at $210 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Cisco Unified Communications.

What should you ask Cisco during a demo session? (65 questions)

Schedule a demo with Cisco Unified Communications and access 65 must ask questions for the vendor while watching Cisco Unified Communications in action.

Where Cisco Unified Communications is used?

Cisco Unified Communication Manager is designed to offer business communication tools for small business, medium, and large organizations. It is suitable for administrators, sales and marketing as well as call center teams. The software can be used in many different industries that include manufacturing, education, healthcare, financial services, retail, hospitality, marketing, and more.

List of categories

Communications
Business Phone Systems
Cloud PBX
VoIP

List of features

VoIP

Cisco Unified Communications Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.