Cisco Unified Contact Center Review - why 2.8 stars?
Compare Pricing
| ITQlick Score: | 81/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 9/10 - high cost |
| Category: | Security -> Cisco Unified Contact Center review |
| Ranking: | Ranked 62 out of 502 Security systems |
| Company: | Cisco Systems |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Cisco Unified Contact Center pricing, Cisco Unified Contact Center alternatives |
Shlomi Lavi / updated: Aug 01, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Cisco Unified Contact Center?
Cisco Unified Contact Center Enterprise is a contact and telephony integration solution for businesses of all sizes. It offers a unified solution for IP telephony and multi-channel contact management. The system was designed and launched by Cisco Systems, Inc., headquartered in California, United States.Who is it best for?
Cisco Unified Contact Center Enterprise is a viable solution for all business sizes, although it is mainly suitable for large enterprise networks and high-tech international communication. It has found deployment in such industries as energy, financial services, government sector, retail and sale, and communications etc. Some major customers include Hamburg Wasser and Inteligo Financial Services etc.Main features and functionalities
Cisco Unified Contact Center Enterprise offers intelligent contact routing and calls treatment, other than offering multi-channel contact management over IP infrastructure. Contact-related data is used to manage comprehensive customer profiles. It monitors the communication resources and offers customer segmentation.Other important features of the system include lead management, pipeline management, and task management.
What is the actual cost?
ITQlick pricing score is 9 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cisco Unified Contact Center. You can also find here pricing information from Cisco Unified Contact Center's website.Pros
- Cisco Unified Contact Center Enterprise offers segmentation of customers for better customer relationship management.
- Caller satisfaction is increased through presence integration and improved agent performance.
- Cisco Unified Contact Center Enterprise allows smooth integration of inbound and outbound voice applications with many internet applications.
Cons
- Exclusive support for English language limits the functional scope of Cisco Unified Contact Center Enterprise.
- The software does not offer the features of automatic lead entry and prospecting tools.
How it stacks up?
Access a head to head analysis of Cisco Unified Contact Center vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Cisco Un...
ITQlick rating
2.8/5
Score
81/100
Pricing
9/10
License pricing
Pricing not available
Functionality
9
Review
Compare
VIPRE An...
ITQlick rating
3.7/5
Score
92/100
Pricing
3.2/10
License pricing
$14.99 per user/year
Functionality
4
Review
Compare
Webroot
ITQlick rating
3.5/5
Score
92/100
Pricing
4.6/10
License pricing
$39.99 per license
Functionality
5
Review
Compare
Skycure
ITQlick rating
3.5/5
Score
92/100
Pricing
6.8/10
License pricing
Pricing not available
Functionality
3
Review
Compare
DbProtect
ITQlick rating
3.5/5
Score
92/100
Pricing
6.4/10
License pricing
$1,500 per license
Functionality
5
Review
Compare
Frequently Asked Questions (FAQs)
List of categories
Complaint Management
Customer Loyalty
Online CRM
Small Business CRM
Data integration
Network Monitoring
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.