Cisco WebEx Support Center Review - why 3.1 stars?

Cisco WebEx Support Center Review
ITQlick Score: 85/100
ITQlick Rating: (3.1/5)
Pricing: 6.6/10 - high cost
Category: Customer Service -> Cisco WebEx Support Center
Ranking:Ranked 4 out of 46 Customer Service systems
Company: WebEx
Pricing: starts at $24 per user/month
Typical customers: Medium and large size businesses
Platforms: Cloud
Links: Cisco WebEx Support Center pricing, Cisco WebEx Support Center alternatives

Shlomi LaviShlomi Lavi / updated: Nov 04, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Cisco WebEx Support Center?

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support. The software helps businesses achieve this by providing real-time service while also improving support teams productivity and ultimately reducing cost. Additionally, users can perform quick fixes, address questions, and access their systems remotely.

Some of Cisco WebEx Support Center features are instant remote support sessions, WebACD queue, secure & scalable cloud, and administrative remote access. The software is a product of WebEx, a large-sized telecommunications business with a workforce of over 1,000 employees. This public-owned company was founded in 1995 and is headquartered in San Jose, California, United States. Cisco Webex was named Editors Choice by PC Magazine in 2019.

What is Cisco WebEx Support Center rating? ()

The rating of Cisco WebEx Support Center is 3.1 stars out of 5 and the total score is 85 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Cisco WebEx Support Center's typical customers?

The typical customers include the following business size: Medium and large size businesses.

Is Cisco WebEx Support Center the best Customer Service?

Cisco WebEx Support Center is ranked 4 out of 46 software in their category (Customer Service systems).

What are Cisco WebEx Support Center's pros? (4 Pros)

  • The software can be connected to other sources such as a mobile phone for audio connection
  • It is easy to set up and use
  • Cisco Webex supports integration with a number of vital third-party systems
  • The general workflow is high-speed and responsive

What are Cisco WebEx Support Center's cons? (2 cons)

  • There is no stand-alone mobile app for more flexibility
  • It is somewhat heavy and tends to use up a lot of bandwidth

Who are their main alternatives?

Popular alternatives to Cisco WebEx Support Center: Customer Thermometer, Zoho Support, Pipeline Pilot, Sales Service Cloud, CSDP Service Relationship, HEAT Cloud Solutions, Kayako Fusion, Envision Med Spa, ServiceNow, Healthcare Relationship Cloud. The full list of competitors can be found here.

What is the cost of Cisco WebEx Support Center?

The cost of license starts at $24 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Cisco WebEx Support Center

What should you ask WebEx during a demo session? (65 questions)

Schedule a demo with Cisco WebEx Support Center and access 65 must ask questions for the vendor while watching Cisco WebEx Support Center in action. Visit the vendor's website here.

Is it the right software for you?

The software is suitable for medium and large-sized enterprises in industries such as technical services, manufacturing, education, and healthcare. Some users of the software are Stratus Information System, New Castle Hotel & Resorts, and STANLEY Healthcare.

Cisco WebEx Support Center's list of categories:

Customer Service
Customer Success
Conference Calling

Cisco WebEx Support Center's list of features:

Data Import/Export
Basic Reports
Online Customer Support

Cisco WebEx Support Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Cisco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
$24 per user/month
Functionality
6
Review
Compare
Customer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
9
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
43
Review
Pipeline
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$90 per user/month
Functionality
43
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.