Cisco WebEx Support Center Review - why 3.1 stars?

Cisco WebEx Support Center Review
ITQlick Score: 85/100
ITQlick Rating:
Pricing: 6.6/10 - high cost
Category: Customer Service -> Cisco WebEx Support Center review
Ranking:Ranked 4 out of 46 Customer Service systems
Company: WebEx
Pricing: starts at $13.50 per user/month
Typical customers: Medium and large size businesses
Platforms: Cloud
Links: Cisco WebEx Support Center pricing, Cisco WebEx Support Center alternatives
Shlomi LaviShlomi Lavi / updated: Nov 11, 2022

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What is Cisco WebEx Support Center?

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support. The software helps businesses achieve this by providing real-time service while also improving support teams productivity and ultimately reducing cost. Additionally, users can perform quick fixes, address questions, and access their systems remotely.

Some of Cisco WebEx Support Center features are instant remote support sessions, WebACD queue, secure & scalable cloud, and administrative remote access. The software is a product of WebEx, a large-sized telecommunications business with a workforce of over 1,000 employees. This public-owned company was founded in 1995 and is headquartered in San Jose, California, United States. Cisco Webex was named Editors Choice by PC Magazine in 2019.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

The cost of license starts at $13.50 per user/month. ITQlick pricing score is 6.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cisco WebEx Support Center. You can also find here pricing information from Cisco WebEx Support Center's website.

Pros

  • Cisco WebEx Support Center offers real-time assistance and customer care from anywhere in the world
  • The application can be used as a remote desktop tool to exchange various file kinds successfully
  • It is a safe network with customizable privacy settings
  • The general workflow is high-speed and responsive

Cons

  • Background music is not an option during breaks
  • It is somewhat heavy and tends to use up a lot of bandwidth

How it stacks up?

Access a head to head analysis of Cisco WebEx Support Center vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Compare
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Sales Se...
ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
License pricing
$25 per user/month
Functionality
43

Frequently Asked Questions (FAQs)

Is it the best Customer Service system?

Cisco WebEx Support Center is ranked 4 out of 46 software in their category (Customer Service systems).

How they are rated on ITQlick?

The rating of Cisco WebEx Support Center is 3.1 stars out of 5 and the total score is 85 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Cisco WebEx Support Center makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Cisco WebEx Support Center can't be accessed on mobile, you would need to access it from your computer.

Differences between Cisco WebEx Support Center and alternatives?

The most popular alternatives to Cisco WebEx Support Center in 2023: Customer Thermometer, Zoho Support, Pipeline Pilot, Sales Service Cloud, CSDP Service Relationship. Access the complete competitors analysis here - Cisco WebEx Support Center VS Customer Service Software alternatives.

Is Cisco WebEx Support Center right for you or your business?

Cisco WebEx Support Center is a customer service solution for education, finance, government, healthcare, manufacturing, mining, oil and gas, retail, and other industries.

List of categories

Customer Service
Customer Success
Conference Calling

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.