Click2Coach Workforce Review - why 4.3 stars?

Click2Coach Cloud Workforce Optimization Review
ITQlick Score: 75/100
ITQlick Rating:
Pricing: 4.4/10 - average cost
Category: CRM -> Click2Coach Workforce review
Ranking:Ranked 291 out of 605 CRM systems
Company: Envision
Pricing: starts at $25 per month
Typical customers: Large business
Platforms: Desktop, Mobile, Cloud
Links: Click2Coach Workforce pricing, Click2Coach Workforce alternatives
Shlomi LaviShlomi Lavi / updated: Mar 26, 2022

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What is Click2Coach Workforce?

Click2Coach Cloud Workforce Optimization is a customer relationship management solution for businesses of all sizes. Its capabilities include customer analytics, agent coaching, help desk support, and others. The software was designed and launched by Envision Telephony Inc headquartered in Washington, United States.

Who is it best for?

The software is a viable product for businesses of all sizes regardless of their industrial affiliation. It can be deployed in such major domains and industries as automation and manufacturing, transport and communication, financial services, business process outsourcing, retail and wholesale, and others. Some major customers of the software include Alaska Airlines, Delta Hotels, and Nike Golf etc.

Main features and functionalities

Click2Coach features desktop clients that offer automatic recording of customer experience data from diverse sources such as phones, emails, social media posts, and chat sessions. It features built-in dashboard that offers insight into important customer analytics. Easy management and assessment of agents is offered along with customizable reporting.

The software offers tracking of key conversation phrases that are trending and data export to online dashboard. It also features various desktop training tools for agents in order to streamline customer service interactions.

What is the actual cost?

The software is available in three versions of trainer, professional, and professional plus. Price of these three versions is $25, $50, and $65 respectively.

ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Click2Coach Workforce. You can also find here pricing information from Click2Coach Workforce's website.

How it stacks up?

Access a head to head analysis of Click2Coach Workforce vs alternative software solutions.
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Click2Co...
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4.3/5
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75/100
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4.4/10
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$25 per month
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Pipedrive
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Salesfor...
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98/100
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$25 per user/month
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28
Zoho CRM
ITQlick rating
4.2/5
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98/100
Pricing
2/10
License pricing
$14 per user/month
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36
Nimble
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2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Click2Coach Workforce is ranked 291 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Click2Coach Workforce is 4.3 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Click2Coach Workforce makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Click2Coach Workforce on your mobile/smart phone.

Differences between Click2Coach Workforce and alternatives?

The most popular alternatives to Click2Coach Workforce in 2023: Pipedrive, Salesforce CRM, Zoho CRM, Nimble, Keap. Access the complete competitors analysis here - Click2Coach Workforce VS CRM Software alternatives.

List of categories

Business Phone Systems
Call Recording
Cloud PBX
VoIP
Call Center
Complaint Management
Customer Relationship Management
Online CRM
Small Business CRM
Training

List of features

Call Recording
Inbound Call Center
Call Center
VoIP
Training

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.