ClickSoftware Review - why 4.2 stars?

ClickSoftware Review
ITQlick Score: 85/100
ITQlick Rating:
Pricing: 9/10 - high cost
Category: Field Service -> ClickSoftware review
Ranking:Ranked 42 out of 350 Field Service systems
Company: ClickSoftware
Pricing: starts at $25 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ClickSoftware pricing, ClickSoftware alternatives
Shlomi LaviShlomi Lavi / updated: Apr 28, 2022

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What is ClickSoftware?

ClickSoftware is a field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, scheduling and routing, and others. The software was designed and launched ClickSoftware Inc headquartered in Vermont, United States.

Who is it best for?

The software is a viable solution for small and medium businesses as well as large enterprises. It can be used in such major industries and domains as retail and wholesale, transport and delivery services, automation and manufacturing, and others. Some notable clients of the software include Southern California Edison, Bell Canada, Liberty Mutual, and others.

Main features and functionalities

Core scheduling and routing capabilities offered by the software include advanced routing, automated dispatch, batch routing, capacity routing, interactive routing map, one-time and recurring scheduling, scheduling by customer priority and proximity, and street level routing. Its project management capabilities include task management, reminders, Gantt chart, calendar, and assignment of task according to project.

ClickSoftware offers customer management capabilities of appointment management, appointment reminders, contact management, and contact database. It also offers inventory tracking and mobile device management. Other important capabilities include contract management, SLA compliance tools, note and image management, time tracking, creation of jobs in the field, custom reporting, service history, and others.

What is the actual cost?

The cost of license starts at $25 per user/month. ITQlick pricing score is 9 out of 10 (10 is most expensive). Access ITQlick pricing guide for ClickSoftware. You can also find here pricing information from ClickSoftware's website.

How it stacks up?

Access a head to head analysis of ClickSoftware vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
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ClickSoftware
ITQlick rating
4.2/5
Score
85/100
Pricing
9/10
License pricing
$25 per user/month
Functionality
18
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2/10
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23
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HouseCal...
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4.7/5
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98/100
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2/10
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31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

ClickSoftware is ranked 42 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of ClickSoftware is 4.2 stars out of 5 and the total score is 85 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ClickSoftware makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access ClickSoftware on your mobile/smart phone.

What should we ask during a demo session?

Differences between ClickSoftware and alternatives?

The most popular alternatives to ClickSoftware in 2024: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - ClickSoftware VS Field Service Software alternatives.

List of categories

Budgeting & CPM
Digital Signature
Field Service
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
Maid Service
Workforce Management
Inventory Management
Work Order Management
Scheduling

List of features

Workforce Management
Scheduling
Inventory Management
Mobile Access
Work Order Management
Field Service

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.