Cloud Contact Pro Review - why 2.8 stars?
Compare PricingITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> Cloud Contact Pro review |
Ranking: | Ranked 26 out of 240 Call Center systems |
Company: | West Unified Communications |
Pricing: | starts at $25 per month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Cloud Contact Pro pricing, Cloud Contact Pro alternatives |
Shlomi Lavi / updated: Jun 23, 2022
Some of the key features of Cloud Contact Pro are intelligent call routing, predictive dialing, artificial intelligence agent, and call queue management. The software is powered by West Unified Communications Services, a telecommunications company with an employee size of over 1,000 workers. The public was founded in 1991 and is headquartered in Chicago, Illinois, United States. The company, in 2017, won the Americas Service Provider of the Year Award by Cisco.
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Table of Contents
What is Cloud Contact Pro?
Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud. With the software, they can deliver more efficiently to customers and empower their agents with a flexible inbound or outbound system that is compliant, boosts productivity, and ultimately improves customer service.Some of the key features of Cloud Contact Pro are intelligent call routing, predictive dialing, artificial intelligence agent, and call queue management. The software is powered by West Unified Communications Services, a telecommunications company with an employee size of over 1,000 workers. The public was founded in 1991 and is headquartered in Chicago, Illinois, United States. The company, in 2017, won the Americas Service Provider of the Year Award by Cisco.
Who is it best for?
The typical customers include the following business size: Medium and large size businesses.What is the actual cost?
The cost of license starts at $25 per month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cloud Contact Pro. You can also find here pricing information from Cloud Contact Pro's website.Pros
- It helps smoothen interaction with customers, from the point of contact to resolution
- The software is easy to set up and use
- Cloud Contact Pro workflow is minimalistic and quickly deployable
- The customer support team behind the software are very professional and helpful
How it stacks up?
Access a head to head analysis of Cloud Contact Pro vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is Cloud Contact Pro right for you or your business?
Cloud Contact Pro is suitable for medium and large-sized business enterprises. The software can be used in various industries, including distribution & logistics, food & beverage, and, of course, telecommunications.List of categories
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
List of features
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.