Cloud Contact Pro Review - why 2.8 stars?

Cloud Contact Pro Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> Cloud Contact Pro review
Ranking:Ranked 26 out of 240 Call Center systems
Company: West Unified Communications
Pricing: starts at $25 per month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Cloud Contact Pro pricing, Cloud Contact Pro alternatives
Shlomi LaviShlomi Lavi / updated: Jun 23, 2022

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What is Cloud Contact Pro?

Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud. With the software, they can deliver more efficiently to customers and empower their agents with a flexible inbound or outbound system that is compliant, boosts productivity, and ultimately improves customer service.

Some of the key features of Cloud Contact Pro are intelligent call routing, predictive dialing, artificial intelligence agent, and call queue management. The software is powered by West Unified Communications Services, a telecommunications company with an employee size of over 1,000 workers. The public was founded in 1991 and is headquartered in Chicago, Illinois, United States. The company, in 2017, won the Americas Service Provider of the Year Award by Cisco.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

The cost of license starts at $25 per month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cloud Contact Pro. You can also find here pricing information from Cloud Contact Pro's website.

Pros

  • It helps smoothen interaction with customers, from the point of contact to resolution
  • The software is easy to set up and use
  • Cloud Contact Pro workflow is minimalistic and quickly deployable
  • The customer support team behind the software are very professional and helpful

How it stacks up?

Access a head to head analysis of Cloud Contact Pro vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
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Cloud Co...
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2.8/5
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83/100
Pricing
2/10
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$25 per month
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12
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nextiva ...
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3.6/10
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$11.95 per user/month
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20
8x8 Cont...
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3.9/5
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93/100
Pricing
2.2/10
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$15 per user/month
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43
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CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Cloud Contact Pro is ranked 26 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Cloud Contact Pro is 2.8 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Cloud Contact Pro makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Cloud Contact Pro on your mobile/smart phone.

What should we ask during a demo session?

Differences between Cloud Contact Pro and alternatives?

The most popular alternatives to Cloud Contact Pro in 2024: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Cloud Contact Pro VS Call Center Software alternatives.

Is Cloud Contact Pro right for you or your business?

Cloud Contact Pro is suitable for medium and large-sized business enterprises. The software can be used in various industries, including distribution & logistics, food & beverage, and, of course, telecommunications.

List of categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking

List of features

Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.