CloudCall Review - why 3.7 stars?

CloudCall Review
ITQlick Score: 81/100
ITQlick Rating: (3.7/5)
Pricing: 3.2/10 - low cost
Category: Call Center -> CloudCall
Ranking:Ranked 40 out of 236 Call Center systems
Company: Cloudcall Group
Pricing: starts at $4.95 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: CloudCall pricing, CloudCall alternatives

Shlomi LaviShlomi Lavi / updated: Sep 05, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is CloudCall?

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by uploading prepared contact list into the dialer.

The local presence module allows users to dynamically display a number that is local to the area one is calling from. The voicemail drop tool enables users to leave carefully composed messages.

Other features include instant messaging, call scripting, manual dialer, call recording, queue management among others. CloudCall software is a product of CloudCall Inc., which is based in the United Kingdom.

What is CloudCall rating? ()

The rating of CloudCall is 3.7 stars out of 5 and the total score is 81 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are CloudCall's typical customers?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries including financial and legal services, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include Allen Recruitment Consulting, Tavistock Media, Escrow Alliance, and others.

Is CloudCall the best Call Center?

CloudCall is ranked 40 out of 236 software in their category (Call Center systems).

What are their main features and functionalities?

The software comes with built-in call routing offering full access to all the incoming and outgoing calls whenever needed. Inbound calls are accompanied with auto-receptionist with customized welcome message after which the call is automatically routed to the required person or team.

CloudCall Enterprise features built-in follow me service allowing the incoming calls to arrive at the right person regardless of location. Other important capabilities include inbound and out-bound reporting, call monitoring, contact management, voice and data integration, voice recognition, and others.

What are CloudCall's pros? (3 Pros)

  • The solution is easy to integrate with other systems
  • It is a seamless system
  • The software is reliable and simple to use

What are CloudCall's cons? (2 cons)

  • The system is a bit pricey
  • It has connection problems occasionally

Who are their main alternatives?

The two main competitors of CloudCall software include itPBX and Solgari Solutions. itPBX software is a business communication solution that is designed for small and midsize businesses while CloudCall software is a telecommunication solution that helps enhance communication in businesses. Both itPBX and CloudCall software are low in cost. Based on the online reviews, itPBX software has been awarded a 5-star rating while CloudCall has been awarded a 3.5 rating.

itPBX software is ideal for small and medium businesses while CloudCall software is an ideal solution designed to support small, medium, and large businesses. Solgari software is a communication and contact center solution for different business sizes while CloudCall software is a telecommunication solution that helps enhance communication in businesses.

Solgari software is an average cost software while CloudCall software is a low cost. While Solgari software offers deployment flexibility as it can either be installed on-premise or hosted on the cloud while CloudCall solution can only be deployed on cloud. Based on the online reviews, Solgari software has been awarded a 4.5-star rating while CloudCall has been awarded a 3.5 rating.

What is the cost of CloudCall?

The cost of license starts at $4.95 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for CloudCall

What should you ask Cloudcall Group during a demo session? (65 questions)

Schedule a demo with CloudCall and access 65 must ask questions for the vendor while watching CloudCall in action. Visit the vendor's website here.

Is it the right software for you?

CloudCall software is suitable for small, medium and large businesses. It caters to multiple specialties including recruitment, sales, financial services, call centers and many more.

CloudCall's list of categories:

Communications
Business Phone Systems
Call Recording
Cloud PBX
IVR
SIP Clients
VoIP
Call Center
Campaign Management
Chat

CloudCall's list of features:

Chat
Campaign Management
Call Recording
Inbound Call Center
Outbound Call Center

CloudCall Vs. Alternatives

ITQlick rating
Score
Pricing
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CloudCall
ITQlick rating
3.7/5
Score
81/100
Pricing
3.2/10
License pricing
$4.95 per user/month
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15
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Nextiva
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8x8
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3.9/5
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2.2/10
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$0.04 per minute
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43
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TouchStar
ITQlick rating
4.4/5
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91/100
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3.4/10
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Pricing not available
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6
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.