CloudCall Review - why 3.7 stars?

Shlomi Lavi / updated: Jul 28, 2022

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What is CloudCall?

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by uploading prepared contact list into the dialer.

The local presence module allows users to dynamically display a number that is local to the area one is calling from. The voicemail drop tool enables users to leave carefully composed messages.

Other features include instant messaging, call scripting, manual dialer, call recording, queue management among others. CloudCall software is a product of CloudCall Inc., which is based in the United Kingdom.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries including financial and legal services, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include Allen Recruitment Consulting, Tavistock Media, Escrow Alliance, and others.

Main features and functionalities

The software comes with built-in call routing offering full access to all the incoming and outgoing calls whenever needed. Inbound calls are accompanied with auto-receptionist with customized welcome message after which the call is automatically routed to the required person or team.

CloudCall Enterprise features built-in follow me service allowing the incoming calls to arrive at the right person regardless of location. Other important capabilities include inbound and out-bound reporting, call monitoring, contact management, voice and data integration, voice recognition, and others.

What is the actual cost?

The cost of license starts at $15 per user/month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for CloudCall. You can also find here pricing information from CloudCall's website.

Pros

• The solution is easy to integrate with other systems
• It is a seamless system
• The software is reliable and simple to use

Cons

• The system is a bit pricey
• It has connection problems occasionally

How it stacks up?

Access a head to head analysis of CloudCall vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is CloudCall right for you or your business?

CloudCall software is suitable for small, medium and large businesses. It caters to multiple specialties including recruitment, sales, financial services, call centers and many more.