CloudCall Review - why 3.7 stars?

CloudCall Review
ITQlick Score: 81/100
ITQlick Rating:
Pricing: 3.2/10 - low cost
Category: Call Center -> CloudCall review
Ranking:Ranked 48 out of 240 Call Center systems
Company: Cloudcall Group
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: CloudCall pricing, CloudCall alternatives
Shlomi LaviShlomi Lavi / updated: Jul 28, 2022

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What is CloudCall?

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by uploading prepared contact list into the dialer.

The local presence module allows users to dynamically display a number that is local to the area one is calling from. The voicemail drop tool enables users to leave carefully composed messages.

Other features include instant messaging, call scripting, manual dialer, call recording, queue management among others. CloudCall software is a product of CloudCall Inc., which is based in the United Kingdom.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries including financial and legal services, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include Allen Recruitment Consulting, Tavistock Media, Escrow Alliance, and others.

Main features and functionalities

The software comes with built-in call routing offering full access to all the incoming and outgoing calls whenever needed. Inbound calls are accompanied with auto-receptionist with customized welcome message after which the call is automatically routed to the required person or team.

CloudCall Enterprise features built-in follow me service allowing the incoming calls to arrive at the right person regardless of location. Other important capabilities include inbound and out-bound reporting, call monitoring, contact management, voice and data integration, voice recognition, and others.

What is the actual cost?

The cost of license starts at $15 per user/month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for CloudCall. You can also find here pricing information from CloudCall's website.

Pros

  • The solution is easy to integrate with other systems
  • It is a seamless system
  • The software is reliable and simple to use

Cons

  • The system is a bit pricey
  • It has connection problems occasionally

How it stacks up?

Access a head to head analysis of CloudCall vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
CloudCall
ITQlick rating
3.7/5
Score
81/100
Pricing
3.2/10
License pricing
$15 per user/month
Functionality
15
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

CloudCall is ranked 48 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of CloudCall is 3.7 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, CloudCall makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently CloudCall can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between CloudCall and alternatives?

The most popular alternatives to CloudCall in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - CloudCall VS Call Center Software alternatives.

Is CloudCall right for you or your business?

CloudCall software is suitable for small, medium and large businesses. It caters to multiple specialties including recruitment, sales, financial services, call centers and many more.

List of categories

Communications
Business Phone Systems
Call Recording
Cloud PBX
IVR
SIP Clients
VoIP
Call Center
Campaign Management
Chat

List of features

Chat
Campaign Management
Call Recording
Inbound Call Center
Outbound Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.