CloudCall Review

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Last updated: Feb 16, 2020

CloudCall Review

ITQlick rating
(3.7/5)

Starting from $24 per user/month

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by ...

  • Categories (4/10):

    • Communications
    • Business Phone Systems
    • Call Recording
    • Cloud PBX

Shlomi Lavi / updated: Feb 16, 2020

What is CloudCall?

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by uploading prepared contact list into the dialer.

The local presence module allows users to dynamically display a number that is local to the area one is calling from. The voicemail drop tool enables users to leave carefully composed messages.

Other features include instant messaging, call scripting, manual dialer, call recording, queue management among others. CloudCall software is a product of CloudCall Inc., which is based in the United Kingdom.

Average Rating -

The rating of CloudCall is 3.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries including financial and legal services, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include Allen Recruitment Consulting, Tavistock Media, Escrow Alliance, and others.

Features

The software comes with built-in call routing offering full access to all the incoming and outgoing calls whenever needed. Inbound calls are accompanied with auto-receptionist with customized welcome message after which the call is automatically routed to the required person or team.

CloudCall Enterprise features built-in follow me service allowing the incoming calls to arrive at the right person regardless of location. Other important capabilities include inbound and out-bound reporting, call monitoring, contact management, voice and data integration, voice recognition, and others.

CloudCall 3 Pros

  • The solution is easy to integrate with other systems
  • It is a seamless system
  • The software is reliable and simple to use

CloudCall 2 Cons

  • The system is a bit pricey
  • It has connection problems occasionally

Competitors & Alternatives

The two main competitors of CloudCall software include itPBX and Solgari Solutions. itPBX software is a business communication solution that is designed for small and midsize businesses while CloudCall software is a telecommunication solution that helps enhance communication in businesses. Both itPBX and CloudCall software are low in cost. Based on the online reviews, itPBX software has been awarded a 5-star rating while CloudCall has been awarded a 3.5 rating.

itPBX software is ideal for small and medium businesses while CloudCall software is an ideal solution designed to support small, medium, and large businesses. Solgari software is a communication and contact center solution for different business sizes while CloudCall software is a telecommunication solution that helps enhance communication in businesses.

Solgari software is an average cost software while CloudCall software is a low cost. While Solgari software offers deployment flexibility as it can either be installed on-premise or hosted on the cloud while CloudCall solution can only be deployed on cloud. Based on the online reviews, Solgari software has been awarded a 4.5-star rating while CloudCall has been awarded a 3.5 rating.

CloudCall Pricing Information

The cost of license starting from $24 per user/month. The experts at ITQlick has reviewed CloudCall pricing and gave the software a total cost of ownership (TCO) rating of 3.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching CloudCall in action

Is it the right software for you?

CloudCall software is suitable for small, medium and large businesses. It caters to multiple specialties including recruitment, sales, financial services, call centers and many more.

CloudCall Categories

Communications
Business Phone Systems
Call Recording
Cloud PBX
IVR
SIP Clients
VoIP
Call Center
Campaign Management
Chat

Specifications

Company:
Address: Leicester LE1 1QH, United Kingdom
Website:https://www.cloudcall.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

CloudCall Features

Chat
Campaign Management
Call Recording
Inbound Call Center
Outbound Call Center

CloudCall Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
CloudCall
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
81/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$24 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$50 per month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
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ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
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Flowroute
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$1 per user/month
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review