Shlomi Lavi /
May 15, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Aceyus Call Center?
Aceyus Call Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Aceyus Call Center (85/100). 8x8 Contact Center offers users more features (14) than Aceyus Call Center (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. ACEYUS
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence.
Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.
Who is more expensive? 8x8 Contact Center or Aceyus Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Aceyus Call Center.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Aceyus Call Center is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Aceyus Call Center based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.