Shlomi Lavi /
Mar 17, 2024
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Bottom Line: Which is Better - 8x8 Contact Center or BIGContacts?
8x8 Contact Center is more expensive to implement (TCO) than BIGContacts, and 8x8 Contact Center is rated higher (93/100) than BIGContacts (88/100). 8x8 Contact Center offers users more features (14) than BIGContacts (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. BigContacts
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
BigContacts : BigContacts is a software company that develops simple and affordable web based CRM (Customer Relationship Management) software for small business.
BigContacts was designed for businesses that have outgrown basic solutions like Excel, Outlook , or ACT!, but don't want the cost and complexity of solutions like Salesforce.Our software has proven to ...
Who is more expensive? 8x8 Contact Center or BigContacts?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and BigContacts.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. BigContacts price starts at $9.99 per user/month , When comparing BigContacts to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of BigContacts.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. BIGContacts based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
BigContacts: Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Customers of the software chiefly include small and medium businesses hailing from a wide
range of industries.