Shlomi Lavi /
Mar 31, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or CallFire Cloud Call Center?
CallFire Cloud Call Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than CallFire Cloud Call Center (74/100). 8x8 Contact Center offers users more features (14) than CallFire Cloud Call Center (3). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. CallFire
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
CallFire: CallFire is a solution to save your business time and money. With CallFire’s powerful voice and text messaging service, you can reach your customers instantly. And that’s just the beginning. CallFire’s platform makes it easy to do just about anything with phone calls and text messages, including group broadcast, information hotlines, and complex vo...
Who is more expensive? 8x8 Contact Center or CallFire Cloud Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and CallFire Cloud Call Center.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. CallFire Cloud Call Center price starts at $0.03 per month , When comparing CallFire Cloud Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: CallFire Cloud Call Center is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. CallFire Cloud Call Center based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
CallFire Cloud Call Center: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and CallFire Cloud Call Center's target customer size include: Small, medium and large size businesses.