Shlomi Lavi /
Jun 02, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or NICE CXone?
NICE CXone is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than NICE CXone (88/100). 8x8 Contact Center offers users more features (14) than NICE CXone (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. inContact
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? 8x8 Contact Center or inContact Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and inContact Cloud Contact Center.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of inContact Cloud Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. NICE CXone based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.