8x8 Contact Center Vs nextiva app (Jul 2020)
Compare Pricing
Shlomi Lavi / Jul 14, 2020
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Bottom Line: Which is Better - 8x8 Contact Center or nextiva app?
nextiva app is more expensive to implement (TCO) than 8x8 Contact Center, nextiva app is rated higher (99/100) than 8x8 Contact Center (93/100). nextiva app offers more features (16) to their users than 8x8 Contact Center (14).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How 8x8, INC compares with Nextiva ?
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who's more expensive? 8x8 Contact Center or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for 8x8 Contact Center and Nextiva Hosted Call Center.
8x8 Contact Center price starts at $0.04 per minute , on a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $19.95 per user/month , when comparing Nextiva Hosted Call Center to their competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of Nextiva Hosted Call Center.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared 8x8 Contact Center Vs. nextiva app based on some of the most important and required Call Center features. 8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency). Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Nextiva is ideal for small companies and large call centers.
nextiva app
starts at $19.95 per user/month
Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...
PriceDemoCompare specifications
8x8 Contact Center Specifications
| ITQlick Score: | 93/100 |
|---|---|
| ITQlick Rating: | (3.9/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> 8x8 Contact Center |
| Company: | 8x8, INC |
| Pricing: | starts at $0.04 per minute |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
nextiva app Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> nextiva app |
| Company: | Nextiva |
| Pricing: | starts at $19.95 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | nextiva app review, nextiva app pricing, nextiva app alternatives |
Compare features
8x8 Contact Center: 14 Features
Nextiva Hosted Call Center: 16 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.