8x8 Contact Center Vs OXON (Aug 2020)

Shlomi LaviShlomi Lavi / Aug 22, 2020

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Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are proven, reliable and less expensive than traditional solutions. 8x8 is named after the number of video pixels, or dots of light, that are used as the basic building block in many image compression and video transformation functions. A block of 8x8 pixels is used as an input to the Discrete Cosine Transform function found in ITU and MPEG video compression standards. 8x8, Inc. was an early pioneer in implementing these functions in programmable multimedia silicon solutions. Today 8x8 is a leading provider of cloud communications and cloud computing solutions. 8x8 is focused on delivering reliable business solutions that are easy to use, incredibly advanced and much less expensive than traditional solutions. From VoIP phone service to contact centers to hosting solutions to video conferencing to unified communications.

OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for 8x8 Contact Center TCO and OXON total cost to help with the total cost of ownership calculation.

8x8 Contact Center price Starting from $0.04 per minute , on a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. OXON price Starting from $39 per user/month , when comparing OXON to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: 8x8 Contact Center cost is around the same cost of OXON.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared 8x8 Contact Center Vs. OXON based on some of the most important and required Call Center features.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency), ..
OXON list of features include the following: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center, .

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.

8x8 Contact Center

ITQlick rating
(3.9/5)

Starting from $0.04 per minute

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

OXON

ITQlick rating
(4.9/5)

Starting from $39 per user/month

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, IVR.

Compare specifications

8x8 Contact Center Specifications

Name: 8x8 Contact Center
Score: 187/100
Company: 8x8, INC
Address San Jose, CA
Pricing: Starting from $0.04 per minute
Platforms: Desktop, Mobile, Cloud

OXON Specifications

Name: OXON
Score: 170/100
Company: OXON
Address Tumėno st. 4 – 54 LT-01109, Vilnius Lithuania
Pricing: Starting from $39 per user/month
Platforms: Desktop, Mobile, Cloud

Compare features

8x8 Contact Center: 8 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)

OXON: 5 Features

Chat
Campaign Management
Blended Call Center
IVR (Interactive Voice Response)
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Functionality score
43
Software review
Compare
OXON
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 per user/month
Functionality score
15
Software review
Compare
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality score
20
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality score
6
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality score
9
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.