Shlomi Lavi /
May 15, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or OXON?
8x8 Contact Center is more expensive to implement (TCO) than OXON, and 8x8 Contact Center is rated higher (93/100) than OXON (85/100). 8x8 Contact Center offers users more features (14) than OXON (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. OXON
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.
Who is more expensive? 8x8 Contact Center or OXON?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and OXON.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. OXON price starts at $39 per feature/month , When comparing OXON to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of OXON.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. OXON based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.