Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - 8x8 Contact Center or Pipedrive?
8x8 Contact Center is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than 8x8 Contact Center (93/100). 8x8 Contact Center offers users more features (14) than Pipedrive (4).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Pipedrive
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? 8x8 Contact Center or Pipedrive?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Pipedrive.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of Pipedrive.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Pipedrive based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.