8x8 Contact Center Vs Pipedrive (May 2021)
Compare Pricing
Shlomi Lavi / May 01, 2021
We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.
Bottom Line: Which is Better - 8x8 Contact Center or Pipedrive?
8x8 Contact Center is more expensive to implement (TCO) than Pipedrive, Pipedrive is rated higher (99/100) than 8x8 Contact Center (93/100). 8x8 Contact Center offers more features (14) to their users than Pipedrive (4).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How 8x8, INC compares with Pipedrive?
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who's more expensive? 8x8 Contact Center or Pipedrive?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for 8x8 Contact Center and Pipedrive.
8x8 Contact Center price starts at $0.04 per minute , on a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Pipedrive price starts at $12.50 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of Pipedrive.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared 8x8 Contact Center Vs. Pipedrive based on some of the most important and required Call Center features. 8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency). Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.
Pipedrive
starts at $12.50 per user/month
Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at ...
Compare PricingCompare specifications
8x8 Contact Center Specifications
| ITQlick Score: | 93/100 |
|---|---|
| ITQlick Rating: | (3.9/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> 8x8 Contact Center |
| Company: | 8x8, INC |
| Pricing: | starts at $0.04 per minute |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Pipedrive Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Pipedrive |
| Company: | Pipedrive |
| Pricing: | starts at $12.50 per user/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Cloud |
| Links: | Pipedrive review, Pipedrive pricing, Pipedrive alternatives |
Compare features
8x8 Contact Center: 14 Features
Pipedrive: 4 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.