Compare 8x8 Contact Center vs Pipedrive

8x8 Contact Center Vs. Pipedrive: Which is better?

Shlomi Lavi / Jul 14, 2020

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are proven, reliable and less expensive than traditional solutions. 8x8 is named after the number of video pixels, or dots of light, that are used as the basic building block in many image compression and video transformation functions. A block of 8x8 pixels is used as an input to the Discrete Cosine Transform function found in ITU and MPEG video compression standards. 8x8, Inc. was an early pioneer in implementing these functions in programmable multimedia silicon solutions. Today 8x8 is a leading provider of cloud communications and cloud computing solutions. 8x8 is focused on delivering reliable business solutions that are easy to use, incredibly advanced and much less expensive than traditional solutions. From VoIP phone service to contact centers to hosting solutions to video conferencing to unified communications.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managing sales. We have offices in San Francisco, CA and Tallinn, Estonia. And we are proud to be part of AngelPad alumni.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for 8x8 Contact Center TCO and Pipedrive total cost to help with the total cost of ownership calculation.

8x8 Contact Center price Starting from $0.04 per minute , on a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Pipedrive price Starting from $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: 8x8 Contact Center cost is around the same cost of Pipedrive.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared 8x8 Contact Center Vs. Pipedrive based on some of the most important and required Call Center features.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency), ..
Pipedrive list of features include the following: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , .

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.