Compare 8x8 Contact Center and Profile Watchdog - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or Profile Watchdog?

Profile Watchdog is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Profile Watchdog (57/100). 8x8 Contact Center offers users more features (14) than Profile Watchdog (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. OpsTel Services

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

OpsTel Services: OpsTel Services provides solutions that leverage technology functionality while focusing on delivering exactly what contact center operations management teams require to do their job more effectively with greater efficiency. We are always looking for ways to enhance existing processes and technology functionality to deliver optimal results. Our gui...

Who is more expensive? 8x8 Contact Center or Profile Watchdog?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Profile Watchdog.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Profile Watchdog price starts at $49 per month , When comparing Profile Watchdog to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Profile Watchdog is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. Profile Watchdog based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Profile Watchdog: We are still working to collect the list of features for Profile Watchdog.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and Profile Watchdog's target customer size include: Small businesses and start ups.