8x8 Contact Center Vs zendesk (Feb 2021)
Shlomi Lavi / Feb 02, 2021
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zendesk talk
starts at $5 per month
Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk en...
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8x8 Contact Center Specifications
| ITQlick Score: | 93/100 |
|---|---|
| ITQlick Rating: | (3.9/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> 8x8 Contact Center |
| Company: | 8x8, INC |
| Pricing: | starts at $0.04 per minute |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
zendesk talk Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4.3/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> zendesk talk |
| Company: | Zendesk |
| Pricing: | starts at $5 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Mobile, Cloud |
| Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Compare features
8x8 Contact Center: 14 Features
zendesk talk: 11 Features
Bottom Line: Which is Better - 8x8 Contact Center or zendesk?
8x8 Contact Center is more expensive to implement (TCO - Total Cost of Ownership) than zendesk, 8x8 Contact Center is rated higher (93/100) than zendesk (90/100). 8x8 Contact Center offers more features (14) to their users than zendesk (11).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How 8x8, INC compares with Zendesk?
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who's more expensive? 8x8 Contact Center or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for 8x8 Contact Center and zendesk talk.
8x8 Contact Center price starts at $0.04 per minute , on a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. zendesk talk price starts at $5 per month , when comparing zendesk talk to their competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of zendesk talk.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared 8x8 Contact Center Vs. zendesk based on some of the most important and required Call Center features. 8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency). zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and zendesk talk's target customer size include: Small, medium and large size businesses.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.