Shlomi Lavi /
Jun 18, 2022
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Bottom Line: Which is Better - Aavaz or 8x8 Contact Center?
8x8 Contact Center is more expensive to implement (TCO) than Aavaz, and 8x8 Contact Center is rated higher (93/100) than Aavaz (83/100). 8x8 Contact Center offers users more features (14) than Aavaz (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Tekege Solutions Vs. 8x8, INC
Tekege Solutions: Tekege Solutions is a leading Software
Development Company in India that offers
Custom Software Development Services, E-
commerce solutions, Custom Application
Development, Web Application Development,
Android Application Development, IOS
Application Development, amongst a host of
other services to cater to the business
needs of your o...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Aavaz or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aavaz and 8x8 Contact Center.
Aavaz price starts at $85 per user/month , On a scale between 1 to 10 Aavaz is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Aavaz cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Aavaz Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Aavaz: We are still working to collect the list of features for Aavaz.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Customers of the software include businesses of all sizes regardless of their industrial affiliation. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.