Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - Aavaz or CXM Recording?
CXM Recording is more expensive to implement (TCO) than Aavaz, and Aavaz is rated higher (83/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Aavaz (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Tekege Solutions Vs. CXM
Tekege Solutions: Tekege Solutions is a leading Software
Development Company in India that offers
Custom Software Development Services, E-
commerce solutions, Custom Application
Development, Web Application Development,
Android Application Development, IOS
Application Development, amongst a host of
other services to cater to the business
needs of your o...
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? Aavaz or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aavaz and CXM Recording and Quality Monitoring.
Aavaz price starts at $85 per user/month , On a scale between 1 to 10 Aavaz is rated 2, which is much lower than the average cost of Call Center software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Aavaz cost is around the same cost of CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared Aavaz Vs. CXM Recording based on some of the most important and required Call Center features.
Aavaz: We are still working to collect the list of features for Aavaz.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Customers of the software include businesses of all sizes regardless of their industrial affiliation. Creedenz CXM is best suited for small business and medium business in the healthcare sector.