Compare Aceyus Call Center and Calabrio One Suite - Jul 2022

Shlomi LaviShlomi Lavi / Jul 28, 2022

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Bottom Line: Which is Better - Aceyus Call Center or Calabrio One Suite?

Aceyus Call Center is more expensive to implement (TCO) than Calabrio One Suite, and Aceyus Call Center is rated higher (85/100) than Calabrio One Suite (81/100). Aceyus Call Center offers users more features (5) than Calabrio One Suite (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ACEYUS Vs. Calabrio, Inc

ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence. Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Who is more expensive? Aceyus Call Center or Calabrio One Suite?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aceyus Call Center and Calabrio One Suite.

Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aceyus Call Center is rated 10, which is much higher than the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Aceyus Call Center is more expensive than Calabrio One Suite.

Which software includes more/better features?

We've compared Aceyus Call Center Vs. Calabrio One Suite based on some of the most important and required Call Center features.

Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

Target customer size

The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management. and Calabrio One Suite's target customer size include: Medium and large size businesses.

Aceyus Call Center

ITQlick rating
(5/5)

The Aceyus Call Center is developed to help users in the optimization of their contact center operations through reporting, data collection, and data transformation solutions and contact treatment management.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Call Center.

Calabrio One Suite

ITQlick rating
(4.6/5)

starts at $295 per license

Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution hosted as cloud-based, on-premise or through a Hybrid environment. The solution offers call recording, workforce man...

Categories: Data Analysis Tools, Call Recording, VoIP, CRM, Call Center.

Compare specifications

Compare features

Aceyus Call Center: 5 Features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

Calabrio One Suite: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Aceyus C...
ITQlick rating
5/5
Score
85/100
Pricing
10/10
License pricing
Pricing not available
Functionality
11
Compare
Calabrio...
ITQlick rating
4.6/5
Score
81/100
Pricing
5.6/10
License pricing
$295 per license
Functionality
7
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.