Compare Aceyus Call Center and Five9 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aceyus Call Center or Five9?

Aceyus Call Center is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Aceyus Call Center (85/100). Five9 offers users more features (15) than Aceyus Call Center (5). There is a clear winner in this case and it is Five9!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ACEYUS Vs. Five9

ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence. Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Aceyus Call Center or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aceyus Call Center and Five9 Virtual Call Center.

Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aceyus Call Center is rated 10, which is much higher than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Aceyus Call Center is more expensive than Five9 Virtual Call Center.

Which software includes more/better features?

We've compared Aceyus Call Center Vs. Five9 based on some of the most important and required Call Center features.

Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.