Compare ACT! Premium and Oracle Service Cloud - Jan 2023
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Bottom Line: Which is Better - ACT! Premium or Oracle Service Cloud?
Oracle Service Cloud is more expensive to implement (TCO) than ACT! Premium, and ACT! Premium is rated higher (88/100) than Oracle Service Cloud (83/100). ACT! Premium offers users more features (4) than Oracle Service Cloud (3). There is a clear winner in this case and it is ACT! Premium!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Sage Vs. Oracle Corporation
Sage: The Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage wa...
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Who is more expensive? ACT! Premium or RightNow CX?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ACT! Premium and RightNow CX.
ACT! Premium price starts at $37.50 per user/month , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software.
Bottom line: RightNow CX is more expensive than ACT! Premium.
Which software includes more/better features?
We've compared ACT! Premium Vs. Oracle Service Cloud based on some of the most important and required CRM features.
ACT! Premium: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
RightNow CX: Customer Service, Marketing Automation, Sales Automation.
Target customer size
Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. The software is a viable product for all business sizes and in a wide range of industries.
Oracle Service Cloud
RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologi...
PriceDemoCompare specifications
ACT! Premium Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> ACT! Premium review |
Company: | Sage |
Pricing: | starts at $37.50 per user/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile |
Links: | ACT! Premium review, ACT! Premium pricing, ACT! Premium alternatives |
Oracle Service Cloud Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> Oracle Service Cloud review |
Company: | Oracle Corporation |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
Compare features
ACT! Premium: 4 Features
RightNow CX: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.