Compare ACT! Premium and SAP CRM - Jan 2023

Shlomi LaviShlomi Lavi / Jan 09, 2023

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Bottom Line: Which is Better - ACT! Premium or SAP CRM?

SAP CRM is more expensive to implement (TCO) than ACT! Premium, and ACT! Premium is rated higher (88/100) than SAP CRM (76/100). ACT! Premium offers users more features (4) than SAP CRM (3). There is a clear winner in this case and it is ACT! Premium!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sage Vs. SAP

Sage: The Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage wa...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? ACT! Premium or SAP Customer Relationship Management?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ACT! Premium and SAP Customer Relationship Management.

ACT! Premium price starts at $37.50 per user/month , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software. SAP Customer Relationship Management price starts at $58 per month , When comparing SAP Customer Relationship Management to its competitors, the software is rated 8 - higher than the average CRM software cost.

Bottom line: SAP Customer Relationship Management is more expensive than ACT! Premium.

Which software includes more/better features?

We've compared ACT! Premium Vs. SAP CRM based on some of the most important and required CRM features.

ACT! Premium: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

SAP Customer Relationship Management: Campaign Management, Customer Service, Collaboration Center .

Target customer size

Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. SAP Customer Relationship Management is designed for software requirements of midsized and large companies, whether private or public organizations.

ACT! Premium

ITQlick rating
(3.7/5)

starts at $37.50 per user/month

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products i...

Categories: Banking CRM, Casino CRM, Channel Management, Customer Relationship Management.

SAP CRM

ITQlick rating
(4.2/5)

starts at $58 per month

SAP CRM is a cloud-based as well as on-premise customer relationship management (CRM) system that offers a wide range of tools to meet the marketing, sales and customer service needs. The CRM also provides a pl...

Categories: Complaint Management, Customer Relationship Management, Team Collaboration, Social Media.

Compare specifications

Compare features

ACT! Premium: 4 Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center

SAP Customer Relationship Management: 3 Features

Campaign Management
Customer Service
Collaboration Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ACT! Pre...
ITQlick rating
3.7/5
Score
88/100
Pricing
2.8/10
License pricing
$37.50 per user/month
Functionality
23
Compare
SAP CRM
ITQlick rating
4.2/5
Score
76/100
Pricing
9.4/10
License pricing
$58 per month
Functionality
7
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.