Shlomi Lavi /
Jan 09, 2023
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Bottom Line: Which is Better - ACT! Premium or Symantec ServiceDesk?
Symantec ServiceDesk is more expensive to implement (TCO) than ACT! Premium, and ACT! Premium is rated higher (88/100) than Symantec ServiceDesk (75/100). ACT! Premium offers users more features (4) than Symantec ServiceDesk (0). There is a clear winner in this case and it is ACT! Premium!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Sage Vs. Symantec
Sage: The Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage wa...
Symantec: Symantec helps consumers and organizations secure and manage their information-driven world.
Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...
Who is more expensive? ACT! Premium or Symantec ServiceDesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ACT! Premium and Symantec ServiceDesk.
ACT! Premium price starts at $37.50 per user/month , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Symantec ServiceDesk is more expensive than ACT! Premium.
Which software includes more/better features?
We've compared ACT! Premium Vs. Symantec ServiceDesk based on some of the most important and required CRM features.
ACT! Premium: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.
Target customer size
Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.