Compare ACT! Premium and Symantec ServiceDesk - Jan 2023

Shlomi LaviShlomi Lavi / Jan 09, 2023

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Bottom Line: Which is Better - ACT! Premium or Symantec ServiceDesk?

Symantec ServiceDesk is more expensive to implement (TCO) than ACT! Premium, and ACT! Premium is rated higher (88/100) than Symantec ServiceDesk (75/100). ACT! Premium offers users more features (4) than Symantec ServiceDesk (0). There is a clear winner in this case and it is ACT! Premium!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sage Vs. Symantec

Sage: The Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage wa...

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

Who is more expensive? ACT! Premium or Symantec ServiceDesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ACT! Premium and Symantec ServiceDesk.

ACT! Premium price starts at $37.50 per user/month , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Symantec ServiceDesk is more expensive than ACT! Premium.

Which software includes more/better features?

We've compared ACT! Premium Vs. Symantec ServiceDesk based on some of the most important and required CRM features.

ACT! Premium: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.

Target customer size

Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.



ACT! Premium

ITQlick rating
(3.7/5)

starts at $37.50 per user/month

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products i...

Categories: Banking CRM, Casino CRM, Channel Management, Customer Relationship Management.

Symantec ServiceDesk

ITQlick rating
(4.5/5)

Symantec ServiceDesk is a leading cloud-based CRM software, it is designed to support small, medium and large size business. Symantec ServiceDesk received a rating of 4.5 from ITQlick team. The software cost is...

Categories: CRM, Complaint Management, Customer Loyalty, Help Desk, Online CRM.

Compare specifications

Compare features

ACT! Premium: 4 Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center

Symantec ServiceDesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ACT! Pre...
ITQlick rating
3.7/5
Score
88/100
Pricing
2.8/10
License pricing
$37.50 per user/month
Functionality
23
Compare
Symantec...
ITQlick rating
4.5/5
Score
75/100
Pricing
8/10
License pricing
Pricing not available
Functionality
7
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.