Compare Acxiom and CXM Recording - Oct 2022

Shlomi LaviShlomi Lavi / Oct 12, 2022

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Bottom Line: Which is Better - Acxiom or CXM Recording?

Acxiom is more expensive to implement (TCO) than CXM Recording, and Acxiom is rated higher (85/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Acxiom (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Acxiom Vs. CXM

Acxiom : Acxiom is an enterprise data, analytics and software as a service company that uniquely fuses trust, experience and scale to fuel data-driven results. Known worldwide for our marketing database and consumer data technologies, we power marketing insight for 47 of the Fortune 100 brands. Today we enable more than a trillion data transactions each we...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Acxiom or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Acxiom and CXM Recording and Quality Monitoring.

Acxiom accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Acxiom is rated 6, which is similar to the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Acxiom is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Acxiom Vs. CXM Recording based on some of the most important and required CRM features.

Acxiom: Data Import/Export, Basic Reports, Online Customer Support.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

The software is a useful product for businesses of all sizes and a wide range of types. Creedenz CXM is best suited for small business and medium business in the healthcare sector.

Acxiom

ITQlick rating
(3.9/5)

Acxiom Mainframe Services is a package of IT asset management solution for businesses of all sizes. It offers such capabilities as talent management, cost management, remote management, and others. The s...

Categories: CRM.

CXM Recording

ITQlick rating
(3.7/5)

starts at $9,600 per year

CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...

Categories: Document Management, CRM, Channel Management, Customer Service, Customer Success.

Compare specifications

Compare features

Acxiom: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

CXM Recording and Quality Monitoring: 11 Features

Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Remote Access
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Acxiom
ITQlick rating
3.9/5
Score
85/100
Pricing
6.4/10
License pricing
Pricing not available
Functionality
4
Review
Compare
CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.