Shlomi Lavi /
Dec 14, 2022
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Bottom Line: Which is Better - Advisor or Intermedia Contact Center?
Advisor is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Advisor (82/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
dezide Vs. Telax Hosted Call Center
dezide: Dezide was founded in 2001 by former employees of Hewlett-Packard R&D.
Since then we have worked on developing the world’s leading software for guided troubleshooting, using the newest research and technology to create highly user-friendly and efficient solutions. Our software is patented.
Vision: to provide the best software for guided troub...
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost.
Telax clients get a customizable, easy-to-use solution that includes r...
Who is more expensive? Advisor or Telax Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Advisor and Telax Hosted Call Center.
Advisor price starts at $49 per user/month , On a scale between 1 to 10 Advisor is rated 6, which is similar to the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Advisor is more expensive than Telax Hosted Call Center.
Which software includes more/better features?
We've compared Advisor Vs. Intermedia Contact Center based on some of the most important and required Call Center features.
Advisor: Knowledge Base/FAQ, Self Service Portal, Call Center, Team Collaboration, Content Management.
Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.