AffinityLive Sync Vs EBSuite (Aug 2020)

AffinityLive Sync Vs. EBSuite: Which is better?

Shlomi Lavi / Aug 25, 2020

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Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, provide access to vital business information, create satisfied customers and enable teams to collaborate anywhere.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for AffinityLive Sync TCO and EBSuite total cost to help with the total cost of ownership calculation.

AffinityLive Sync price Starting from $39 per month , on a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. EBSuite accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line:EBSuite is more expensive than AffinityLive Sync.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared AffinityLive Sync Vs. EBSuite based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support, ..
EBSuite list of features include the following: We are still working to collect the list of features of EBSuite.

Target customer size

Main customer base of the software comes from small and medium businesses. EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.