Shlomi Lavi /
Sep 12, 2022
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Bottom Line: Which is Better - AffinityLive Sync or Help Sumo?
AffinityLive Sync is more expensive to implement (TCO) than Help Sumo, and AffinityLive Sync is rated higher (86/100) than Help Sumo (84/100). AffinityLive Sync offers users more features (3) than Help Sumo (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AffinityLive Vs. AJ Square Inc
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
Who is more expensive? AffinityLive Sync or Help Sumo?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and Help Sumo.
AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: AffinityLive Sync cost is around the same cost of Help Sumo.
Which software includes more/better features?
We've compared AffinityLive Sync Vs. Help Sumo based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Target customer size
Main customer base of the software comes from small and medium businesses. and Help Sumo's target customer size include: Small, medium and large size businesses.