Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - AffinityLive Sync or LiveAgent?
AffinityLive Sync is more expensive to implement (TCO) than LiveAgent, and AffinityLive Sync is rated higher (86/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than AffinityLive Sync (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AffinityLive Vs. Quality Unit
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Who is more expensive? AffinityLive Sync or LiveAgent?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and LiveAgent.
AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: AffinityLive Sync cost is around the same cost of LiveAgent.
Which software includes more/better features?
We've compared AffinityLive Sync Vs. LiveAgent based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Target customer size
Main customer base of the software comes from small and medium businesses. Customers of the software include businesses of all sizes and a wide range of types.