Shlomi Lavi /
Sep 12, 2022
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Bottom Line: Which is Better - AffinityLive Sync or OTRS?
OTRS is more expensive to implement (TCO) than AffinityLive Sync, and AffinityLive Sync is rated higher (86/100) than OTRS (84/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AffinityLive Vs. otrs.org
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
Who is more expensive? AffinityLive Sync or OTRS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and OTRS.
AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: OTRS is more expensive than AffinityLive Sync.
Which software includes more/better features?
We've compared AffinityLive Sync Vs. OTRS based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Main customer base of the software comes from small and medium businesses. and OTRS's target customer size include: Small businesses and start ups.