AffinityLive Sync Vs SapphireIMS (Aug 2020)

Shlomi Lavi / Aug 21, 2020

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Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility for customization to adapt to each customer's business and also easy to deploy and use.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for AffinityLive Sync TCO and SapphireIMS total cost to help with the total cost of ownership calculation.

AffinityLive Sync price Starting from $39 per month , on a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: AffinityLive Sync cost is around the same cost of SapphireIMS.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared AffinityLive Sync Vs. SapphireIMS based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support, ..
SapphireIMS list of features include the following: We are still working to collect the list of features of SapphireIMS.

Target customer size

Main customer base of the software comes from small and medium businesses. The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.