Shlomi Lavi /
Sep 12, 2022
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Bottom Line: Which is Better - AffinityLive Sync or SapphireIMS?
AffinityLive Sync is more expensive to implement (TCO) than SapphireIMS, and AffinityLive Sync is rated higher (86/100) than SapphireIMS (84/100). AffinityLive Sync offers users more features (3) than SapphireIMS (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AffinityLive Vs. Tecknodreams
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...
Who is more expensive? AffinityLive Sync or SapphireIMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and SapphireIMS.
AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: AffinityLive Sync cost is around the same cost of SapphireIMS.
Which software includes more/better features?
We've compared AffinityLive Sync Vs. SapphireIMS based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
SapphireIMS: We are still working to collect the list of features for SapphireIMS.
Target customer size
Main customer base of the software comes from small and medium businesses. The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.