Shlomi Lavi /
Sep 12, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - AffinityLive Sync or Spiceworks?
AffinityLive Sync is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than AffinityLive Sync (86/100). Spiceworks offers users more features (16) than AffinityLive Sync (3). There is a clear winner in this case and it is Spiceworks!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AffinityLive Vs. Spiceworks
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Who is more expensive? AffinityLive Sync or Spiceworks?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and Spiceworks.
AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: AffinityLive Sync cost is around the same cost of Spiceworks.
Which software includes more/better features?
We've compared AffinityLive Sync Vs. Spiceworks based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Target customer size
Main customer base of the software comes from small and medium businesses. Spiceworks is best for small and medium sized business IT support teams.