Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Agent.ai Software or Desk-com?
Agent.ai Software is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than Agent.ai Software (25/100). Desk-com offers users more features (16) than Agent.ai Software (0). There is a clear winner in this case and it is Desk-com!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Agent.ai Vs. Salesforce.com
Agent.ai: Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to deliver...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Agent.ai Software or Desk-com?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agent.ai Software and Desk-com.
Agent.ai Software price starts at $0.05 per month , On a scale between 1 to 10 Agent.ai Software is rated 2, which is much lower than the average cost of Help Desk software. Desk-com price starts at $25 per user/month , When comparing Desk-com to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Agent.ai Software cost is around the same cost of Desk-com.
Which software includes more/better features?
We've compared Agent.ai Software Vs. Desk-com based on some of the most important and required Help Desk features.
Agent.ai Software: We are still working to collect the list of features for Agent.ai Software.
Desk-com: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting.
Target customer size
Agent.ai Software's typical customers include: SMBs, Desk.