Compare Agent.ai Software and e-ServiceSuite - Dec 2022

Shlomi LaviShlomi Lavi / Dec 15, 2022

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Bottom Line: Which is Better - Agent.ai Software or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than Agent.ai Software, and e-ServiceSuite is rated higher (83/100) than Agent.ai Software (25/100). e-ServiceSuite offers users more features (3) than Agent.ai Software (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Agent.ai Vs. Buoyant Solutions, Inc.

Agent.ai: Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to deliver...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? Agent.ai Software or e-ServiceSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agent.ai Software and e-ServiceSuite.

Agent.ai Software price starts at $0.05 per month , On a scale between 1 to 10 Agent.ai Software is rated 2, which is much lower than the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than Agent.ai Software.

Which software includes more/better features?

We've compared Agent.ai Software Vs. e-ServiceSuite based on some of the most important and required Help Desk features.

Agent.ai Software: We are still working to collect the list of features for Agent.ai Software.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Agent.ai Software's typical customers include: SMBs, and e-ServiceSuite's target customer size include: Small, medium and large size businesses.



Agent.ai Software

ITQlick rating
(3.6/5)

starts at $0.05 per month

Agent.ai Software is a leading cloud-based Help Desk software, it is designed to support small and medium size business. Agent.ai Software received a rating of 3.6 from ITQlick team. The software cost is consid...

Categories: Help Desk.

e-ServiceSuite

ITQlick rating
(3.6/5)

starts at $59 per month

e-ServiceSuite is a help desk software that generates instant visibility into business issues in order to help users find actionable information to resolve them.

Categories: Help Desk, Mobile CRM, Business Process, IT Management, Social Media.

Compare specifications

Compare features

Agent.ai Software: 0 Features

We are working to collect the list of features

e-ServiceSuite: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Agent.ai...
ITQlick rating
3.6/5
Score
25/100
Pricing
3.4/10
License pricing
$0.05 per month
Functionality
3
Compare
e-ServiceSuite
ITQlick rating
3.6/5
Score
83/100
Pricing
6.8/10
License pricing
$59 per month
Functionality
8
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.