Shlomi Lavi /
Dec 15, 2022
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Bottom Line: Which is Better - Agent.ai Software or e-ServiceSuite?
e-ServiceSuite is more expensive to implement (TCO) than Agent.ai Software, and e-ServiceSuite is rated higher (83/100) than Agent.ai Software (25/100). e-ServiceSuite offers users more features (3) than Agent.ai Software (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Agent.ai Vs. Buoyant Solutions, Inc.
Agent.ai: Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to deliver...
Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.
Who is more expensive? Agent.ai Software or e-ServiceSuite?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agent.ai Software and e-ServiceSuite.
Agent.ai Software price starts at $0.05 per month , On a scale between 1 to 10 Agent.ai Software is rated 2, which is much lower than the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: e-ServiceSuite is more expensive than Agent.ai Software.
Which software includes more/better features?
We've compared Agent.ai Software Vs. e-ServiceSuite based on some of the most important and required Help Desk features.
Agent.ai Software: We are still working to collect the list of features for Agent.ai Software.
e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Agent.ai Software's typical customers include: SMBs, and e-ServiceSuite's target customer size include: Small, medium and large size businesses.