Compare Agent.ai Software and Freshdesk - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Agent.ai Software or Freshdesk?

Agent.ai Software is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Agent.ai Software (25/100). Freshdesk offers users more features (10) than Agent.ai Software (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Agent.ai Vs. FRESHDESK INC.

Agent.ai: Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to deliver...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Agent.ai Software or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agent.ai Software and Freshdesk.

Agent.ai Software price starts at $0.05 per month , On a scale between 1 to 10 Agent.ai Software is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Agent.ai Software cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared Agent.ai Software Vs. Freshdesk based on some of the most important and required Help Desk features.

Agent.ai Software: We are still working to collect the list of features for Agent.ai Software.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Agent.ai Software's typical customers include: SMBs, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.