Shlomi Lavi /
Aug 18, 2022
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Bottom Line: Which is Better - Agent Power or 8x8 Contact Center?
Agent Power is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Agent Power (62/100). 8x8 Contact Center offers users more features (14) than Agent Power (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
DeskFlex Vs. 8x8, INC
DeskFlex: DeskFlex is a Scheduling Solution for conference rooms, workspaces, desks, car parking spaces, equipment, hoteling and HotDesking so office managers can accommodate the occasional needs of mobile workers while reducing the rent. Award winning Agent Power Software provides vital information and tools for call centers to help improve their workforce ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Agent Power or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agent Power and 8x8 Contact Center.
Agent Power price starts at $99.92 per user/year , On a scale between 1 to 10 Agent Power is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Agent Power cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Agent Power Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Agent Power: We are still working to collect the list of features for Agent Power.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Agent Power's typical customers include: Small businesses and start ups, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.