Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - Agiloft Software or CXM Recording?
Agiloft Software is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Agiloft Software (76/100). CXM Recording offers users more features (11) than Agiloft Software (0). There is a clear winner in this case and it is CXM Recording!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Agiloft Vs. CXM
Agiloft : Founded in 1991, Agiloft worked on major development projects for Cisco, Compaq, 3Com and others before launching SupportWizard in 1996.
Although we designed SupportWizard as a customer support and helpdesk application, it was so flexible that customers began extending it to meet their needs in other areas.
We soon realized how much overlap t...
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? Agiloft Software or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agiloft Software and CXM Recording and Quality Monitoring.
Agiloft Software price starts at $65 per month , On a scale between 1 to 10 Agiloft Software is rated 6, which is similar to the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Agiloft Software is more expensive than CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared Agiloft Software Vs. CXM Recording based on some of the most important and required CRM features.
Agiloft Software: We are still working to collect the list of features for Agiloft Software.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Agiloft Software's typical customers include: Medium and large size businesses, Creedenz CXM is best suited for small business and medium business in the healthcare sector.