Compare Agiloft Software and CXM Recording - Sep 2022

Shlomi LaviShlomi Lavi / Sep 24, 2022

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Bottom Line: Which is Better - Agiloft Software or CXM Recording?

Agiloft Software is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Agiloft Software (76/100). CXM Recording offers users more features (11) than Agiloft Software (0). There is a clear winner in this case and it is CXM Recording!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Agiloft Vs. CXM

Agiloft : Founded in 1991, Agiloft worked on major development projects for Cisco, Compaq, 3Com and others before launching SupportWizard in 1996. Although we designed SupportWizard as a customer support and helpdesk application, it was so flexible that customers began extending it to meet their needs in other areas. We soon realized how much overlap t...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Agiloft Software or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agiloft Software and CXM Recording and Quality Monitoring.

Agiloft Software price starts at $65 per month , On a scale between 1 to 10 Agiloft Software is rated 6, which is similar to the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Agiloft Software is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Agiloft Software Vs. CXM Recording based on some of the most important and required CRM features.

Agiloft Software: We are still working to collect the list of features for Agiloft Software.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Agiloft Software's typical customers include: Medium and large size businesses, Creedenz CXM is best suited for small business and medium business in the healthcare sector.

Agiloft Software

ITQlick rating
(4.8/5)

starts at $65 per month

Agiloft is cloud-based and on-premise CRM and help-desk solution designed for small, mid-market and large corporations. The core features include contract management, service management, ITSM, ITIL service mana...

Categories: Billing & Invoicing, Document Management, Banking CRM, Casino CRM.

CXM Recording

ITQlick rating
(3.7/5)

starts at $9,600 per year

CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...

Categories: Document Management, CRM, Channel Management, Customer Service, Customer Success.

Compare specifications

Compare features

Agiloft Software: 0 Features

We are working to collect the list of features

CXM Recording and Quality Monitoring: 11 Features

Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Remote Access
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Agiloft ...
ITQlick rating
4.8/5
Score
76/100
Pricing
6.2/10
License pricing
$65 per month
Functionality
24
Compare
CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.