Compare AlertCertify and SmartSupport - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - AlertCertify or SmartSupport?

SmartSupport is more expensive to implement (TCO) than AlertCertify, and SmartSupport is rated higher (78/100) than AlertCertify (50/100). SmartSupport offers users more features (17) than AlertCertify (3).

Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AlertEnterprise Vs. Safeharbor Knowledge Solutions

AlertEnterprise: AlertEnterprise uncovers blended threats that exist across IT applications, Physical Access Control Systems and Industrial Controls systems to deliver true prevention of fraud, theft and acts of sabotage

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? AlertCertify or SmartSupport?

The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AlertCertify and SmartSupport.

AlertCertify price starts at $31 per license , On a scale between 1 to 10 AlertCertify is rated 4, which is lower than the average cost of Remote Support software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Remote Support software cost.

Bottom line: SmartSupport is more expensive than AlertCertify.

Which software includes more/better features?

We've compared AlertCertify Vs. SmartSupport based on some of the most important and required Remote Support features.

AlertCertify: Data Import/Export, Basic Reports, Online Customer Support.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

AlertCertify's typical customers include: Start up, Small business, Medium business, Large business, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.