Compare AloTech and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - AloTech or 8x8 Contact Center?

AloTech is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than AloTech (78/100). 8x8 Contact Center offers users more features (14) than AloTech (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AloTech Vs. 8x8, INC

AloTech: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay as you go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? AloTech or 8x8 Contact Center?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AloTech and 8x8 Contact Center.

AloTech price starts at $69 per month , On a scale between 1 to 10 AloTech is rated 4, which is lower than the average cost of Help Desk software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: AloTech is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared AloTech Vs. 8x8 Contact Center based on some of the most important and required Help Desk features.

AloTech: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

AloTech's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.