Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - AnswerDash or Freshdesk?
Freshdesk is more expensive to implement (TCO) than AnswerDash, and Freshdesk is rated higher (94/100) than AnswerDash (84/100). Freshdesk offers users more features (10) than AnswerDash (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AnswerDash Vs. FRESHDESK INC.
AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time
We pursue this purpose while adhering to our company values:
We are fanatical about our customers’ and users’ success
We pursue our goals with passion and optimism
We strive for elegance in all things
We are relentless learners and...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? AnswerDash or Freshdesk?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AnswerDash and Freshdesk.
AnswerDash price starts at $10 per license , On a scale between 1 to 10 AnswerDash is rated 2, which is much lower than the average cost of Knowledge Management software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: AnswerDash cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared AnswerDash Vs. Freshdesk based on some of the most important and required Knowledge Management features.
AnswerDash: We are still working to collect the list of features for AnswerDash.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.