Compare AnswerDash and Helpshift - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - AnswerDash or Helpshift?

Helpshift is more expensive to implement (TCO) than AnswerDash, and AnswerDash is rated higher (84/100) than Helpshift (77/100).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AnswerDash Vs. Helpshift

AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and...

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? AnswerDash or Helpshift?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AnswerDash and Helpshift.

AnswerDash price starts at $10 per license , On a scale between 1 to 10 AnswerDash is rated 2, which is much lower than the average cost of Knowledge Management software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Knowledge Management software cost.

Bottom line: Helpshift is more expensive than AnswerDash.

Which software includes more/better features?

We've compared AnswerDash Vs. Helpshift based on some of the most important and required Knowledge Management features.

AnswerDash: We are still working to collect the list of features for AnswerDash.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk. and Helpshift's target customer size include: Small, medium and large size businesses.